SAN FRANCISCO – 20 January 2026 – Sojern, the leading AI-powered marketing platform built for hospitality and recently acquired by RateGain, today announced that Red Roof, a leader in economy lodging, has adopted Sojern’s AI Concierge solution to enhance guest engagement, streamline operations, and drive improved commercial performance across its...
Dune House Hotel & Spa to Open March 2026 as Jacksonville Area’s Most Anticipated Oceanfront Escape
Dune House Hotel & Spa, The Jacksonville area’s newest oceanfront hotel, is officially accepting reservations ahead of its highly anticipated debut on March 3, 2026. Managed by Sage Hospitality Group and located in the former One Ocean Resort & Spa, the hotel has been redesigned and reimagined as a premier...
Japan: Hoshino Resorts Opens RISONARE Shimonoseki
RISONARE Shimonoseki, Hoshino Resorts’ eighth RISONARE property, has officially opened its doors marking the brand’s first expansion into Japan’s Yamagata prefecture. The latest opening holds true to the brand’s signature—providing a unique experience focused on the local charms of each destination—with dynamic views, thoughtful design and abundant activities.
When Hospitality Goes Overboard
Restaurants rely on satisfied customers for repeat visits, leading many to continuously raise their service standards to meet and exceed customers’ expectations. However, service quality that is too high can backfire, with behaviours such as kneeling and excessive politeness arousing suspicion and discomfort in diners. Filling a research gap and...
A Message from Laura Chadwick, President & CEO of the Travel Technology Association
As Travel Tech looks ahead into 2026, one of the most significant challenges facing the industry is the growing wave of state “price surveillance” legislation. These proposals would restrict or ban the use of algorithms and artificial intelligence in pricing when information about the consumer searching online is known. Since...
PATA and Asia Pacific Outdoor Lodging Association Enter Strategic Partnership
The Pacific Asia Travel Association (PATA) and the Asia Pacific Outdoor Lodging Association (APOLA) have entered into a formal partnership through a Memorandum of Understanding (MOU).
Three Things to Watch for Los Angeles Hospitality in 2026
Los Angeles occupancy remains below pre pandemic levels due to entertainment strikes, soft leisure demand, weak international travel, and 2025 wildfire disruptions. However, the region’s diverse economy positions it for recovery, aided by the 2026 FIFA World Cup. Entertainment production and international air travel are expected to stabilize, while ADR...
Designing Quiet Luxury Through Thoughtful Wooden Key Cards
In hospitality, quiet luxury is defined less by what is added and more by what is considered. Rather than relying on scale, spectacle, or overt branding, GCSTIMES believes that it prioritizes intentional choices, with materials selected for their authenticity, design details that serve both function and meaning, and experiences shaped...
Why your hotel needs a Hospitality AI Agent (not just a chatbot)
Chatbots were a great first step in automation, but they were never designed to carry the full weight of the guest journey. This is where the Hospitality AI agent comes in.
The problem with ROAS in a long travel planning cycle
For years, Return on Ad Spend (ROAS) has been treated as the gold standard for evaluating hotel marketing performance. But as traveler behavior