Month: March 2026

In hospitality, great guest experiences rarely happen by chance. They are the result of well‑designed systems, consistent processes, and a team that understands how the behind‑the‑scenes work supports every moment in front of the guest. After years running hotel operations, I’ve learned that the most memorable service starts in the places guests...

A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.

Kiosk.eu promotes their European-built self-service kiosks as hardware-first solutions that integrate with PMS systems to automate check-in while enabling staff to focus on personalized guest service.

The AI assistant handles complex multi-step tasks like room assignments and overbooking through natural language, trained on hotel-specific processes.

AI requires contextual, real-time guest data rather than static personas to deliver effective personalization and capture revenue opportunities.

Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.

The partnership will enable hospitality businesses to access ISO-compliant sustainability data and industry benchmarking for ESG compliance.

Survey of 2,142 travelers shows 83% prioritize trust over price, with rewards programs and thoughtful service gestures driving value perceptions more than basic amenities.

Spanish hotel giant will operate five properties through partnership with MHG, starting with 307-room Mahdia resort opening this year.

The article outlines AI-driven revenue optimization, unified data platforms, and mobile-first guest services as the core technology priorities reshaping hotel operations.