Desert & Delta Safaris unveils Botswana’s ground-breaking, four-night, 100km (about 63 miles) ultra-trail as part of its acclaimed Epic Experiences Collection.
Novotel unveils “Longevity Everyday” – A transformative strategy to democratise longevity for everyday travellers
Novotel, Accor's founding brand, has announced the launch of Longevity Everyday, an ambitious new vision designed to redefine the role of hotels
Tudsaporn Jaiboonchuen appointed General Manager at Anantara Chiang Mai Resort
Anantara Chiang Mai Resort, a luxury resort operated by global hospitality group Minor Hotels, announces the appointment of Tudsaporn Jaiboonchuen
Swati Kumari appointed Housekeeping Director at Rixos Al Mairid Ras Al Khaimah
Housekeeping is about much more than cleanliness. It is about anticipating what guests need to make them feel as at home as possible.
A Hidden Saboteur is the Greatest Threat to Modern Hospitality
After years of rapid digital acceleration, infrastructure now constrains innovation more than imagination does. At the same time, the promise of artificial intelligence, automation, and hyper-personalisation has collided with an uncomfortable reality: many hotel technology environments can no longer support modern demands.
U.S. hotels report first full-year occupancy, RevPAR declines since 2020
Annual U.S. hotel occupancy and revenue per available room (RevPAR) fell year over year for the first time since 2020, according to 2025 data from CoStar, a leading global provider of online real estate marketplaces, information, and analytics in the property markets.
The Most Expensive Complaint Call Is the Second One
During our customer service workshops, we do an exercise we call the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. We then list them in order, with the most common complaints at...
MGM Resorts Powers Up to 100% of Daytime Las Vegas Strip Electricity with Solar
MGM Resorts International (NYSE: MGM) ("MGM Resorts" or the "Company") has reached a significant milestone in its renewable energy strategy, now powering up to 100% of its daytime electricity needs on the Las Vegas Strip with solar energy. The achievement was made possible after the Company began receiving 115 MW...
IHG Owners Association Announces 2026 Global Board of Directors, Led by Chair Prakash Maggan
The IHG Owners Association is pleased to announce the appointment of Prakash Maggan, Principal & CFO of Rainmaker Hospitality, as Chair of its Global Board of Directors for 2026. Maggan’s blend of financial discipline, operational experience and long-standing involvement with the Association position him to guide key initiatives and advocacy...
Room for More: How Hospitality is Redefining What ‘Welcome’ Really Means
The hospitality industry has always been about one thing: making people feel welcome. But in 2026, “welcome” looks a little different than it did even five years ago. Today, it’s not just about offering a comfortable bed and a continental breakfast—it’s about creating experiences that are inclusive, personalized, and built...