There’s an old expression: Feedback is a gift. Whenever a customer is willing to take time to share feedback by talking to you, emailing you, or leaving an online comment, it’s a gift. It either validates that what you’re doing is working or points out opportunities to improve. Companies obsess...
More Than a Bed: How Hotels are Unlocking Social Impact
In an industry where competition for guest loyalty is fierce, hotels are increasingly seeking innovative ways to differentiate themselves. But beyond offering exceptional service and top-tier amenities, what if hotels could leverage their existing assets to create tangible, lasting value for their communities? Purpose-driven hospitality is emerging as a powerful...
When a Key Card Becomes a Seasonal Story
January is cold by nature, yet it is also a month of anticipation. While winter lingers, our thoughts begin to drift toward early spring to movement, fresh air, and the freedom of being outdoors again.
Flash Friday: 26% Off Hospitality Courses for the New Year
Start the new year with a competitive advantage. Flash Friday brings you 26% off all Baseline courses—a limited-time offer designed for hospitality professionals and hotel groups committed to excellence. For Individuals: Build Your Career with Confidence Hospitality is fast-paced and demanding. Employers want proof of capability, and Baseline delivers it....
Tambourine and Settlers Hospitality Partner to Transform Digital Portfolio with Nine New Websites
Tambourine, the global leader in hotel marketing technology, announced the successful completion of a comprehensive digital overhaul for Settlers Hospitality, a leading independent hospitality group based in Pennsylvania’s Pocono Mountains. The collaboration brought to life a fully reimagined online ecosystem spanning nine websites across the group’s collection of boutique hotels,...
HFTP Announces Availability of HITEC 2026 Registration and Hotel Reservation Site
Registration and hotel reservations are now available for the 2026 Hospitality Industry Technology Exposition and Conference (HITEC®), the largest and longest-running, nonprofit event of its kind. Produced by Hospitality Financial and Technology Professionals (HFTP®), HITEC 2026 will be held on June 15–18 at the Henry B. Gonzalez Convention Center in...
The Landmark London partners with IRIS to elevate room service efficiency and boost order volumes
IRIS, the leading provider of digital F&B and guest experience platforms has been selected by The Landmark London, one of the capital’s most iconic luxury hotels, to enhance its in-room dining operations, improve service efficiency, and deliver a more seamless ordering experience for guests.
Colicchio Consulting Releases 2026 Food Hall Report Highlighting Rapid Expansion, as the Segment Grows Nearly 25% Over Two Years
New York – Jan. 8, 2026 – Colicchio Consulting, a national leader in identifying, strategically planning and securing unique food, beverage and entertainment experiences for developers and hospitality groups, has released its latest report, “The State of Food Halls 2026,” which confirms that the segment experienced an overall growth rate...
London. Oslo. Paris. And Your City – Start 2026 Together with HSMAI Europe
As we step into 2026, we would like to wish you, your teams, and your organisations a strong and successful year ahead. A new year brings new opportunities — to sharpen our thinking, strengthen our leadership, and continue building a hospitality industry that is commercially strong, future-ready, and people-driven. As...
The agentic infrastructure overhaul: 3 non-negotiable pillars for 2026
2025 was the year many organisations discovered that “smart” AI agents still fail when they are forced to run on yesterday’s enterprise plumbing, and 2026 will belong to the leaders who rebuild the nervous system, not just the brain, by redesigning workflows for an agentic-first world, shifting from rigid request-response...