In today’s fast-paced and ever-evolving business environment, the strength of a company lies not just in its products or services but in the team driving those results. How do you build a team that not only works together but thrives together? It goes beyond job descriptions and competitive pay; it’s...
Why No Hospitality Marketing Agency Offers a Guaranteed ROI—Except One
In the crowded world of hospitality marketing, it’s rare to find an agency willing to back up their services with a promise of results. In fact, when it comes to guaranteeing a return on investment (ROI), most marketing agencies shy away, relying on vague promises and hopeful projections. But at...
How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested
Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like How’s the weather? to establish rapport with a customer. The concern was that using the “weather” is a sure way to...
The renowned Hotel d’Inghilterra Roma – Starhotels Collezione opened its doors after an intense and careful refurbishment
Hotel d’Inghilterra Roma - Starhotels Collezione reopened following an extensive refurbishment that included the new facade, rooms, suites, together with the redesign of the common areas such as the bar and famous restaurant Cafè Romano. The property is once again welcoming guests thanks to the work of Italian master craftsmen,...
Belize leads net positive drive as host of inaugural World Sustainable Travel & Hospitality Awards
The global leaders of sustainable tourism convened in Belize for a ceremony to recognise the individuals and organisations that are accelerating change in net positive tourism. The inaugural World Sustainable Travel & Hospitality Awards, held on 27 September to coincide with World Tourism Day, proved a fitting showcase for Belize...
New chapter ahead for Hotel Woolstore 1888 Sydney following the iconic hotel’s transition to Accor’s Handwritten Collection
The historic Hotel Woolstore 1888 Sydney - Handwritten Collection has officially completed its transition in joining Accor’s global portfolio of boutique hotels within Handwritten Collection, following its purchase by the hotel’s new owners, Shakespeare Property Group.
SuitePad Launches Stay Manager to Streamline and Personalize Guest Experiences
SuitePad announces the launch of Stay Manager, an innovative feature designed to help hotels personalise guest stays. The Stay Manager centralizes various guest preferences, making it easier for both guests and hotels to manage stay-related details. It supports the hotel staff with the check-in process by allowing guests to select...
Value key as rates rise
The need to offer value for money is becoming more pressing as delegate rates increase, according to BVA BDRC’s Venue Verdict study for Q2 2024.
NUMA Group’s newly acquired lifestyle aparthotel brand, Native Places, expands Native Manchester at Ducie Street Warehouse
NUMA Group, Europe’s leading operator of a fully digitalised hospitality platform, is pleased to announce the expansion of Native Manchester at Ducie Street Warehouse as part of its ongoing growth strategy. In response to the increasing demand for high-quality and modern accommodation options, Numa Group and Native Places, in cooperation...
What is matcha? Benefits, tips and recipes
From its history and processing to creative recipes and storage tips: discover everything you need to know about matcha and learn why it’s becoming increasingly popular around the globe.