Today, Booking.com has announced the launch of its first customer-facing agentic AI innovations: Smart Messenger and Auto-Reply, designed to make partner-to-guest communication faster, streamlined, and more intuitive.
Holiday Inn & Suites Sapporo Odori Park opens to unlock a new era of family-friendly travel in Hokkaido
IHG Hotels & Resorts, one of the world’s leading hotel companies, has opened Holiday Inn & Suites Sapporo Odori Park, offering domestic and international travellers a welcoming base to explore one of Japan’s most dynamic cities.
Hyatt Announces Plans for Hyatt Place Kolhapur Sangli, Strengthening Brand’s Expansion in India
Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with Shah Lagoo Properties LLP for Hyatt Place Kolhapur Sangli, reinforcing Hyatt’s strategy to further expand its brands in India and high-growth corridors. The hotel will be a part of SL Highstreet, a...
Aksaya Estates Limited Signs Agreement with Marriott International to Bring Courtyard by Marriott to Jomo Kenyatta International Airport
Aksaya Estates Limited has signed an agreement with Marriott International to bring Courtyard by Marriott to the Jomo Kenyatta International Airport in Nairobi. Slated to open in 2027, the Courtyard by Marriott Nairobi Airport will enhance the hospitality offerings at Kenya’s key international gateway, providing guests with an elevated experience...
UK’s Hospitality Sector Council launches Innovation Lab
The Hospitality Sector Council, in partnership with corporate innovation leader L Marks and the Department for Business and Trade, has announced the launch of the first sector-wide Hospitality Innovation Lab. The initiative is designed to accelerate innovations that support workforce excellence and strengthen the sector’s future.
Agentic Browsers for Analytics deep dives
A lot of agentic stuff is really good on paper. But then it fails just on the crucial part that makes the result useless - there are exceptions.
Colorado’s Westin Riverfront Resort & Spa Unveils Expanded Ski Valet, Work Pods & Gondola Market Ahead of Winter Season
The Westin Riverfront Resort & Spa Avon, Vail Valley is gearing up for an exciting 2025-2026 ski season with major updates designed to elevate the guest experience. From a newly expanded Ski Valet and refreshed event spaces to private Work Pods and a curated Gondola Market + Café, the resort...
AI-Driven Personalization: How Hospitality Brands Achieve 40% Increases in Repeat Bookings
Personalization has become essential in today’s hospitality industry. Travelers now expect experiences tailored to their preferences, not generic service. While hotels and cruise lines recognize this shift, many struggle to bridge the gap between what guests want and what they currently offer. AI-driven personalization is changing this dynamic, delivering real...
The George at Columbia, Tapestry Collection by Hilton Opens in Harlem, Celebrating Style and Heritage in Northern Manhattan
Bringing together the neighborhood’s vibrant culture, the prestige of a globally renowned university, and Hilton’s trusted comfort, The George at Columbia, Tapestry Collection by Hilton is now open on Morningside Avenue and 126th Street, marking an iconic moment for this beloved Harlem community.
Oxford Street Reimagined: 25hours Hotel The Olympia Opens Its Doors
Oxford Street enters a bold new era today with the official opening of 25hours Hotel The Olympia, a property that reimagines one of Sydney’s most storied cultural landmarks.