This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations.
A Roundtable Discussion with Caribbean and Latin American Lodging Experts
The Caribbean and Latin American (CALA) lodging market has experienced some challenges in 2025. While visitation from the U.S. has cooled down, intra-regional travel has increased. As always, market performance varies by segment. Modest-priced properties have struggled, but luxury and all-inclusive properties have prospered. The major international brands and developers...
German Hotel Guests Want Speed — But Still Reject Full Digitalization
[Berlin, 12. November 2025] – German hotel guests increasingly expect speed, comfort and personalized experiences — yet remain hesitant to fully embrace digital tools. The survey, conducted by the research institute Ipsos in August among German hotel guests, reveals a striking paradox in the hospitality industry’s digital transformation: travelers want...
Hilton to Expand Luxury Footprint with LXR Hotels & Resorts in Turks and Caicos with AMARIS Grace Bay
Hilton (NYSE: HLT) today announced the signing of AMARIS Grace Bay to its exclusive LXR Hotels & Resorts portfolio, a distinctive resort and residential development set to debut in 2028 on the world-renowned Grace Bay Beach. Located along pristine shores, AMARIS brings a new dimension of curated luxury to Turks...
Hyatt Accelerates Essentials Portfolio Momentum with Planned Brand Growth in New Markets and New Leadership
Hyatt Hotels Corporation (NYSE: H) is expanding the reach of its Essentials portfolio with several major milestones, including signing more than 20 new Hyatt Select deals this year and reaching 70 total hotel deals for the Hyatt Studios brand since its launch, highlighting the portfolio’s continued growth in new markets...
Where Deco Dreams Meet Ocean Breezes: Balfour Miami Beach Joins Wyndham’s Registry Collection Hotels
With decades of iconic style and undeniable flair, Balfour Miami Beach makes its grand entrance into Registry Collection Hotels, adding a splash of classic Art Deco cool to the brand’s curated lineup of independent gems. The 82-room South of Fifth landmark is where golden-era glamour meets modern Miami sophistication, ushering...
Schloss & Gut Liebenberg chooses Mews to fully digitalize operations
[Berlin, 16 December 2025] – Mews, the leading operating system for hospitality and shared spaces, has been chosen by Schloss & Gut Liebenberg, a unique property in the north of Berlin, to power its digital transformation and introduce a new era of hospitality for guests and staff.
From sustainability to sleep tourism and convenience to connectivity: five essentials shaping the future of the Middle East’s hospitality sector
The era of scaling hospitality businesses simply by counting rooms is over, according to The Bench, organisers of Future Hospitality Summit, which says that the future of hospitality lies in creating integrated ecosystems, lifestyle platforms and purpose-driven destinations.
Beyond the Business Case: What Hotels Get Wrong About Neurodiversity Employment
In my previous Hospitality Net article, I explored how small, practical adjustments can help hotels tap into an overlooked talent pool of neurodivergent people—and, in the process, make operations smoother for everyone. But the story does not end there: even when hotels make public commitments to neuroinclusion, the day-to-day experience...
2026 Travel & Hospitality Trend Forecast
As the travel landscape accelerates into 2026, hotels and resorts are redefining what modern hospitality looks like, with a clear shift toward wellness led journeys, meaningful experiences, flexible pricing and more personalised service. The Dana Agency has documented the key trends shaping this next chapter, and many of them are...