Experiential Hospitality Group launches Naetive, a new lodge brand centered on place-led exploration and biocultural conservation, with its first property set to open in December 2027.
Read the Meter
Drawing on a McKinsey explainer, this piece introduces "token literacy" for hoteliers, explaining how AI billing works and why spend can nearly quadruple from pilot to portfolio rollout.
HSMAI MEA presents a performance-driven programme for the 9th annual Commercial Strategy Conference in Dubai
HSMAI MEA's 9th Commercial Strategy Conference runs 17-18 November 2026 at Conrad Dubai, featuring 40 sessions, 65+ speakers, and new tracks on women in hospitality, independent hotels, and Africa's hotel community.
Hotel Covington Increases Average Check Size by 15% With Canary’s F&B Mobile Ordering
Hotel Covington deployed Canary Technologies' F&B mobile ordering, AI messaging, and dynamic upsells, achieving a 15% increase in average check size at its 114-room Kentucky property.
Booking Holdings Now Collects Payment on 73% of Sales, Charlotte Weatherall of Corinthia London on Leading from the Heart, Paathz Rebuilds Hospitality Hiring Without CVs
Wednesday brought Markus Busch on Booking Holdings collecting guest payment on 73% of its sales, up from 25% in 2019; Charlotte Weatherall of Corinthia London on her first year as GM and the TMT programme; and Henri Roelings with Paathz founder Ayush Soota on rebuilding hospitality hiring. HVS's...
Living Hospitality: Doing the Right Thing When No One Is Watching
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
ITB Asia Launches ‘ITB Asia Select’ to Expand Regional Engagement Across Asia
Messe Berlin Asia Pacific launches ITB Asia Select Indonesia in Jakarta on 23-24 June 2027, a B2B travel trade show developed with ASITA to connect Indonesian buyers with international exhibitors.
From Green Technology to Greener Hotels: What Makes It Work?
SHTM research using 36 interviews and a 350+ manager survey finds green governance and staff training are the critical links between environmental technology adoption and measurable hotel sustainability outcomes.
Stop reactive pricing: How independent hotels catch high-demand dates early
A practical weekly routine for independent hoteliers to spot high-demand dates early using booking pace, local events, and competitor rates, avoiding the reactive pricing trap.
AI Gives Customers Information; Great CX Gives Them Confidence
As AI tools give customers more pre-purchase information, hospitality and service professionals must shift focus from providing facts to building confidence and reducing buyer anxiety.