AI in hospitality isn’t a technology race — it’s a maturity game.
The Secret to Hotel Storytelling that Sells
What made investors bet $900 million on Elizabeth Holmes’ Theranos, despite no proof of concept? How did Apple sell more iPods than Microsoft sold Zune, even though Zune had better hardware? Why was smoking once considered the epitome of glamour, only to be pushed out into the cold? As the...
The Best Leaders Don’t Sell — They Inspire People to Believe
Think about the last time someone truly moved you to act.
The Concierge AI Playbook and Toolkit: Protecting the Art of Luxury Service
Luxury hospitality has always been driven by human judgment, discretion, and anticipation. What has changed is the pressure on concierge and guest-service teams to deliver flawless, personalised service at speed and scale.
Writing a Sustainable Christmas Story in Hospitality with GCSTIMES Eco Pens
As Christmas approaches, the season invites us to imagine quiet moments — a handwritten plan, a simple sketch of a Christmas tree, a gingerbread figure, a gift waiting to be opened. All drawn effortlessly with a pen in hand.
Elevating the Guest Journey: deLuna Hotels Taps Canary Technologies for Seamless Stays
SAN FRANCISCO, December 18, 2025 — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that deLuna Hotels has selected Canary’s AI-powered solutions to digitize the guest journey and enhance service across its portfolio of hotels and exclusive apartments.
Cloudbeds Partners with Traversing.ai to Deliver AI-Powered Guest Communication and Review Management to Hotels Worldwide
San Diego, CA & Las Vegas, NV – December 18, 2025 — Cloudbeds, the intelligent unified platform powering hotel growth, today announced a strategic partnership with Traversing.ai, the AI-driven contact center and conversational booking platform transforming how hotels engage with guests.
Valencia Hotel Collection Announces the Closing of Tyler Hotel Partners, LP, Formed to Build a New Hotel on the Square in Downtown Tyler, Texas
Valencia Hotel Collection is proud to announce the official acquisition of property on the newly expanding Square in downtown Tyler, Texas, to build a new full-service hotel designed as a reimagining of the old Blackstone hotel of yesteryear. This marks a major milestone in the group’s continued expansion. Slated to...
Fairmas Partner Updates 2025
Fairmas seamlessly connects with your existing IT setup, offering automated data transfers across 200+ systems including PMS, ERP, RMS, DMS, benchmarking tools, and rate shoppers. Explore the full integrations list here. These integrations help ensure data accuracy, reduce manual work, and minimize the risk of errors.
Hotel revenue management in uncertain times: Expert Q&A on strategy, forecasting, and market shifts
If you’re a revenue manager today, "uncertainty" probably feels like the only certainty.