The article argues hotel budgets must move beyond RevPAR to incorporate Flow Through and Flex metrics, which reveal whether revenue growth converts to profit and how well costs can be managed in downturns.
News
Lauren Maunder Receives 2026 Rising Star Award Asia Pacific
ISHC and HICAP named EVT Hotels & Resorts Financial Operations Controller Lauren Maunder the 2026 Rising Star Award Asia Pacific recipient at the 36th HICAP conference on 22 October.
Hyatt and Saraca Hotels & Resorts Announce Plans for Four Hotels Across North India
Hyatt signed agreements with Saraca Hotels & Resorts to add four hotels in Uttar Pradesh and Uttarakhand, including the first Unscripted by Hyatt property in India.
Plant-based food industry evolution: how a new alternative became a global standard
A broad industry overview of the plant-based food sector covering market growth, technology trends (AI, 3D printing, fermentation), and the shift from niche trend to mainstream food category by 2026.
Why NFC door locks are replacing Bluetooth and key cards at hotels
ASSA ABLOY's Tess Mattisson explains why NFC wallet-based room keys outperform Bluetooth, and how the Mews-Vingcard integration delivers keyless check-in without requiring hotels to replace existing RFID locks.
The Human Resource Playbook for Competing With Alternative Stays
A structured HR playbook arguing that hotels' best defense against Airbnb is a purpose-built workforce: recruiting for empathy, rigorous onboarding, strong managers, and metrics tied to guest outcomes.
Three Weeks to ROI With Canary at Das Aunhamer Suite & Spa
Das Aunhamer Suite & Spa in Bavaria recouped its full Canary Technologies platform cost within three weeks through mobile check-in, AI messaging, and dynamic upsell tools.
Finding your guests in the ChatGPT data
Analysis of OpenAI's Signals data reveals which markets and age groups use ChatGPT for information-seeking, with practical implications for hotels considering ChatGPT ad placements.
Have Hotel Websites Become the Least Important Part of the Journey?, Expedia Adds 30+ AI Features as European Trust Lags, Boutique Hotels Win on Specificity at BLLA 2026
Thursday brought a World Panel viewpoint on whether hotel websites are now the least important part of the customer journey, Expedia's 30-plus AI features against Phocuswright's finding that fewer than one in four European travelers trust AI travel results, and Ariela Goharik Kiradjian's BLLA con...
How Much Does A Smile Cost
A hospitality consultant contrasts a neglectful limited-service hotel stay with an excellent lodge experience to argue that emotional connection, not systems or technology, drives guest loyalty and repeat revenue.