As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.
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What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings
New hotel openings in the digital era demand a new balance between brand identity, technology, guest expectations, and data-driven strategy. Few leaders have navigated this transformation as directly as Dolores Castillo, whose career includes launching flagship properties, guiding sales integration during major mergers, and leading commercial teams across borders. Her...
Jumeirah Unveils Eco Village, an Immersive Sustainability Destination at Madinat Jumeirah
Jumeirah, a global leader in luxury hospitality and member of Dubai Holding, today announced the launch of Jumeirah Eco Village - a thoughtfully curated sustainability destination at Madinat Jumeirah designed to inspire sustainable living through engaging, educational experiences.
Hyatt Centric The Ring Chengdu Debuts as The First Hyatt Centric Hotel in Southwest China
Hyatt Hotels Corporation (NYSE: H) announced today the opening of Hyatt Centric The Ring Chengdu, marking the introduction of the Hyatt Centric brand in Southwest China. Situated in the heart of Chengdu’s revitalized Panchenggang district, where nostalgic neighborhoods intersect with modern city life, Hyatt Centric The Ring Chengdu offers a...
IHG Hotels & Resorts Signs New Holiday Inn Resort in Picturesque Lonavala
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a management agreement with Emproy Hospitality LLP, for the development of Holiday Inn Resort Lonavala. Slated to open in 2027, the deal strengthens IHG’s presence in the essentials category and underscores its continued expansion...
Introducing InterContinental The Red Sea Resort
InterContinental, the world’s first and largest luxury hotel brand, is opening new doors to a world of fascination on The Red Sea. Advancing the brand’s pioneering outlook and reinforcing IHG Hotels & Resorts’ global commitment to growing a leading luxury and lifestyle portfolio, InterContinental The Red Sea Resort is among...
The Oberoi, Wadi Safar to Open as Saudi Arabia’s New Luxury Gateway to Diriyah in H2 2026
The Oberoi Group has announced the opening of The Oberoi, Wadi Safar in the second half of 2026, marking a pivotal moment for the brand in the Kingdom. Set adjacent to historic Diriyah and spread across 62 km² of some of Saudi Arabia’s most untouched natural landscape, the resort is...
Dubai introduces contactless hotel check-in technology
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and Chairman of The Executive Council of Dubai, has announced the citywide introduction of a one-time contactless hotel guest check-in solution. This initiative sets a new...
Sheraton Grand London Park Lane Unveils Renovation of Art Deco Palm Court
Sheraton Grand London Park Lane, a five-star Mayfair hotel overlooking Green Park, has unveiled the newly renovated Art Deco Palm Court Lounge & Bar — home to the hotel’s celebrated afternoon tea and lively cocktail bar. The transformation marks a key milestone ahead of the hotel’s centenary in 2027, reimagining...
IHG Expands Luxury & Lifestyle Footprint in the Maldives with Vaagali Maldives, Vignette Collection
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Vaagali Maldives, Vignette Collection with partner Vaagali Investment Pvt Ltd, a subsidiary of Gateway Maldives Pvt Ltd, a leading tourism development company in the Maldives.