News

The report identifies rudeness, inconsistent support, and time-wasting experiences as the primary drivers of customer defection based on survey data.

AHLA supports the new bipartisan congressional caucus and highlights the industry's No Room for Trafficking training initiative.

YOTEL becomes the first brand in Hilton's new Select by Hilton platform, retaining independence while gaining access to 250 million Hilton Honors members.

IHG plans to nearly double its Mexico growth pace with 62 hotels in development, building on its current 187 properties and 5th largest global market position.

Ray concludes a 40-year hospitality career, with Fernando Estala transitioning from Indianapolis Marriott Downtown to replace him in June 2026.

OysterLink analysis of Q1 2026 job postings shows housekeepers topped demand with 583 listings, followed by fast food workers and delivery drivers.

The 82-room property in a restored 16th-century village features contemporary South African design, Michelin-starred dining, and communal wellness spaces opening June 2026.

Cushman Wakefield survey of major investors finds Southern Europe and gateway cities most attractive for hotel investment this year.

The article explores how AI agents will enable continuous, self-optimizing enterprise systems, shifting CIO focus from technology implementation to governance and cultural readiness.

NVIDIA's OpenClaw and NemoClaw aim to deploy specialized AI agents for hotel operations like guest messaging, RFP processing, and maintenance coordination.