Soul Community Plant (SCP) Hotels is pleased to announce the expansion of its “Epic Experiences” program, a collection of immersive outdoor adventures
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IHG Hotels & Resorts accelerates growth in Mexico, reinforcing long term commitment to key Americas market
IHG Hotels & Resorts, one of the world’s leading hospitality companies, continues to strengthen its position in Mexico, a key growth market for its Luxury & Lifestyle
What hotels get wrong about branding (and how to fix it)
Mews Creative Director argues hotels must define their emotional brand territory before visual design work to create authentic guest experiences.
Last Mile Revenue at The Q Hotel Collection
Q Hotels achieved nearly 40% uplift in incremental revenue by training front office staff to upsell systematically at check-in.
82% of Hotels Expand AI Budgets, Travel Demand Fragments Into Three Spending Tiers
Thursday brought technology investment acceleration and market segmentation clarity. Survey of 400+ hotel tech leaders shows 82% expanding AI use in 2026, with 85% allocating at least 5% of IT budgets to AI tools. Meanwhile, TakeUp research reveals 2026 travel demand remains strong but fragments...
Hotel AI Adoption Surges with 82% Expanding Use in 2026
Survey of 400+ hotel tech decision-makers shows 85% will allocate at least 5% of IT budgets to AI tools in 2026.
2026 Isn’t a Demand Problem. It’s a Pricing Problem
TakeUp research shows 2026 travel demand remains strong but fragments into three distinct segments with different spending behaviors and price thresholds.
TrustYou and HSMAI Europe Celebrate Strategic Partnership at Berlin Industry Gathering
TrustYou presented its data-driven Excellence Award to Hotel Maistra 160 for achieving a 98.75 guest satisfaction score based on verified feedback.
Impact of Self-Service Technologies in Retail
Research based on 75 Swiss grocery store interviews provides six actionable recommendations for balancing technology efficiency with human interaction in retail environments.
From AI agents to front desk: How to personalize the guest experience with both
The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.