Aven Hospitality's Mark Hollyhead discusses how AI-driven search shifts booking from filling forms to expressing intent, requiring hotels to control their own representation.
Pan Pacific Hotels Group strengthens executive leadership team as group prepares for next phase of growth
PPHG appoints Craig Bond as COO, Celine Du as Chief Commercial Officer, and Kate Loh to head Development as part of strategic leadership expansion.
A Craft Hotel Inspired by a Princess, Led by Women
Kiana Beimes transformed OUTRIGGER Waikīkī Paradise Hotel's TripAdvisor ranking from #46 to #3 while building a team of female leaders and Princess Ka'iulani-inspired programming.
The Toggle Tax and the Invisible Lobby Boy: A Conversation with Access Hospitality at ITB Berlin
Access Hospitality's Champa Magesh argues system fragmentation hurts guest experience more than data quality, coining the "toggle tax" for staff switching between platforms.
Indonesia Tourism Xchange 2026 to Unite Industry Leaders for a Forward-Looking Dialogue on the Future of Travel
The inaugural conference focuses on luxury hospitality, branded residences, and investment opportunities across Indonesia's diverse tourism markets.
Mastering Profiling, Personalisation and Targeting Needs More Than Data at Whittlebury Park
Bradley Spielman at Whittlebury Park shares strategies for marketing to diverse audiences including spa guests, golfers, motorsport fans, and corporate groups using data-driven personas.
Why Is San Diego a Favorite Among Hotel Investors?
The market shows 45% institutional ownership downtown, high-70s occupancy, and benefits from diverse demand including military, life sciences, and the new 1,600-room Gaylord Pacific resort.
Sustainability Q&A: GCSTIMES ESG Strategy, Policy & Governance (Part 2/2)
GCSTIMES outlines its ESG governance framework with dedicated leadership roles and supplier compliance requirements.
How hotels can leverage analytics for smarter decision making
In today’s hospitality landscape, hotels generate massive volumes of operational data, from reservations and guest activity to revenue performance
Deflagging without downtime: How hotels keep operations running during the switch
Over the past few years, more hotels have decided to walk away from their brand flags. Rising fees and a desire for more control over pricing, marketing