How Intelligent Systems Will Drive Hotels Into The Future

If the last decade of hospitality tech was defined by gathering data, the next era will be defined by what that data can finally do on its own. Despite years of digitization, the industry’s operating model has mainly remained analogue, relying on staff to act as the “middleware” manually bridging...

Donna Rae Garff Marriott, Cherished Wife, Mother, Grandmother, and Community Leader, Passes Away at Age 90

Marriott International announces with deep sadness the passing of Donna Rae Garff Marriott, a woman of grace, faith, and unwavering devotion to family. Mrs. Marriott passed away peacefully on December 30, 2025, surrounded by loved ones. She and J.W. "Bill" Marriott, Jr., Chairman Emeritus of Marriott International, recently celebrated their...

50 First Dates with Support

I’ve dealt with my fair share of SaaS support. The robotic scripts, the helpful agents, and the occasional genius buried behind a chatbot. So when a client claimed they couldn’t raise a support ticket, I didn’t believe them. I asked them to try again, live.