The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication. The inferences from thought leadership in general, is to have an authoritative source share...
Design as a Silent Language: GCSTIMES Wooden Key Cards as Cultural Expression
Design has always been a silent language.
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
For decades, hotels operated like finely tuned orchestras — every section knowing its role, every department mastering its part. Sales filled the rooms. Marketing built the story. Revenue optimized the price.
2025: The Year Hospitality Embraced Its Hybrid Future
As we close out 2025, it feels like the right moment to look back at what actually mattered to our industry this year. Not what the press releases said mattered, not what the conference keynotes predicted would matter, but what you, our readers, wanted to read about.
Hyatt Completes $2.0 Billion Sale of Playa’s Owned Real Estate Portfolio to Tortuga
Hyatt Hotels Corporation (the “Company”) (NYSE: H) today announced the closing of the sale of the real estate portfolio previously acquired from Playa Hotels & Resorts N.V. (“Playa”) to Tortuga Resorts (“Tortuga”), a premier real estate and asset management platform focused on luxury beachfront hospitality across Mexico and the Caribbean,...
Autograph Collection Hotels Debuts in the Philippines with The Farm at San Benito – A Sanctuary for Nurturing Growth
The iconic wellness destination joins Autograph Collection, marking a new chapter of hospitality rooted in care, connection and conscious living.
Register Now for HOTEL & SHOP PLUS 2026 in Shanghai.
Hotel & Shop Plus (HSP), Asia’s leading trade fair for the hospitality and commercial space industry, will return to the Shanghai New International Expo Center from March 31 to April 3, 2026. Organized by IM Sinoexpo, the 2026 edition promises to be the most comprehensive and forward-looking event to date,...
Responsible Travel Begins with Responsible Details.
Thoughtful travel experiences are built through details guests can see, touch, and take with them, especially the objects that travel beyond the hotel stay.
Agentic Hospitality Names David Wiley VP of Sales to Accelerate AI-Native Distribution for Hoteliers in 2026
Agentic Hospitality, the AI-native platform built to help hotels thrive as travel discovery shifts to natural language and autonomous agents, announced today that David Wiley has been named Vice President of Sales. Wiley will lead early-stage customer engagement and growth, helping hoteliers understand why AI infrastructure has become essential and...
Unlock an Unexpected Upgrade: Reframing Responsible Travel This Holiday Season
In October 2025, the European Travel Commission (ETC) officially launched the “Unlock an Unexpected Upgrade” campaign at the Skift Transatlantic Summit in New York City. This initiative represents a pivotal shift in how responsible travel is communicated: moving away from the idea of sacrifice or compromise, and instead positioning sustainable...