Category: Uncategorized

Field of Light will remain in Uluṟu until at least the end of 2029, with Voyages’ Ayers Rock Resort confirming the extension as the Australian tourism

Travelodge Hotel Hurstville has strengthened its appeal to Sydney’s growing southern business market with the launch of four purpose‑designed conferencing spaces

Patrick Fisher has been appointed President of Hotel ZaZa, a collection of four distinctive luxury properties across Dallas, Houston, and Austin. Fisher

Award-winning hotelier Tetsuji “Tets” Yamazaki has been appointed general manager of the iconic Sheraton Waikiki Beach Resort, continuing the resort

Extended Stay America, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Suites

SONO Hotels & Resorts Asia has signed a Hotel Management Agreement (HMA) with Binh Minh Urban Construction Investment., JSC for SONO Belle Hanoi Old Quarter

In hospitality, great guest experiences rarely happen by chance. They are the result of well‑designed systems, consistent processes, and a team that understands how the behind‑the‑scenes work supports every moment in front of the guest. After years running hotel operations, I’ve learned that the most memorable service starts in the places guests...

A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.

Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.

AI requires contextual, real-time guest data rather than static personas to deliver effective personalization and capture revenue opportunities.