Elevating guest experience through operational excellence

As a hotel manager with years of experience in luxury hospitality, I’ve learned that exceptional guest experiences don’t happen by accident—they’re the result of well-designed systems, proactive service delivery, and a culture of continuous improvement. The recent course on providing butler service reinforced this truth and offered practical strategies that...

Hilton Continues Rapid Expansion of Lifestyle Portfolio with Launch of Outset Collection by Hilton, Designed for Guests Looking for Soulful, Independent Hotel Experiences

Hilton (NYSE: HLT) today announced the launch of Outset Collection by Hilton, the company’s 25th brand and eighth in its growing Lifestyle portfolio. The new brand underscores Hilton’s dramatic growth trajectory and focus on offerings for customers in the fastest-growing segments, particularly the collection and lifestyle spaces. With an increase...

Inn-Flow Unveils Next-Generation Budgeting & Forecasting Enhancements and Portfolio Planning Capabilities

Cary, N.C. – October 6, 2025 – Inn-Flow, a leading provider of accounting, labor, and operations technology solutions purpose-built for the hospitality industry, today announced the launch of its Budgeting & Forecasting solution, a next-generation enhancement to the company’s cloud-based hotel accounting and finance platform. The new release delivers a...

Asia Pacific Hospitality Newsletter – Week Ending 3 October 2025

Australia-based fund management company, Serene Capital, has acquired the 82-key Quest Springfield Central in Queensland, Australia from UK-based real estate investment manager, 90 North Real Estate Partners LLP, (“90 North”) and Saudi Arabia-based investment firm, Sidra Capital, for AUD26.7 million, reflecting AUD325,600K per key and a yield of approximately 7.65%....

Melia Desert Palm Unveils New Al Waha Villas

Meliá Desert Palm, a serene wellness resort set on the lush grounds of a 64-hectare private polo estate, has unveiled its newest hospitality concept — six exclusive one-bedroom Al Waha Villas, each designed as a sanctuary of mindfulness, relaxation, and personalised luxury.