When Technology Turns from Ally to Adversary in Hospitality

Standing at a hotel reception desk, tired from travel, only to be told the system won’t let us into our room? In hospitality, technology is meant to streamline and elevate the guest experience, but what happens when it does the opposite? This article dives into the hidden emotional cost of...

What Type of Business Do You Want to Run? The Choice Between Cohesive and Disconnected Hospitality

The hospitality industry is continually presented with the alluring, yet often ambiguously defined, promise of “all-in-one” technology platforms. This term of reference for ‘all-in-one‘ can mean so many things and are highly topical to the specific business footprint itself. While discussions often orient towards the front of the house, back-of-house...