SAN FRANCISCO, CA (October 28, 2025) — Canary Technologies, the award-winning AI-powered Guest Management System for hospitality, has been named the winner of the American Hotel & Lodging Association’s (AHLA) Technology Acceleration Award.
Colicchio Consulting Places the Iconic “Friends” Central Perk Coffeehouse at the Crossroads of the World
Colicchio Consulting announces it has placed New York City’s first official Central Perk Coffeehouse in Times Square at the corner of 47th Street and 7Th Avenue alongside The Times Square EDITION. Scheduled to open in late 2025, Central Perk invites locals, tourists, and “Friends” superfans to step into a modern,...
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.
Expedia Group Study Reveals New Insights In Travel Content Amid AI Boom
Expedia Group Advertising today released comprehensive findings from The Science of Wanderlust research, uncovering what makes the perfect travel content to drive bookings in today’s world of AI. The study showcases how travelers feel, react and engage with travel-related content, finding six ingredients that spark the feeling of wanderlust -...
“Who’s Your D….?” they asked…
So... should the Revenue Manager report to the Director of Sales & Marketing?
Auberge Collection introduces ‘The Joy of Wellbeing’, a groundbreaking new approach to wellness
Auberge Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts, and residences, today unveils The Joy of Wellbeing – a bold new direction that redefines wellness. Long recognized as a leader in the wellbeing space, Auberge now centers its approach on a simple foundation: joy is more than a feeling;...
5 Signs Your Compset Could Be Holding You Back
In today’s evolving hotel market, your competitive set (compset) should be your compass—not a leftover list from years past. With margins tighter than ever, profit benchmarking has become essential. Yet many compsets are still optimized only for RevPAR, not for true performance insights.
How to Make Every Customer Feel Like Your Only Customer
The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers (79%) in the U.S. feel a personalized experience is important. So, what is a personalized experience?
Hotel bookings in Sydney, Melbourne and Buenos Aires topping 70% for Oasis concerts
Upcoming dates of the Oasis Live ’25 tour is driving booking hotel levels across host markets in Australia and South America, according to Forward STAR data from CoStar, a global leading provider of online real estate marketplaces, information and analytics in the property markets.
La Vie Hotels & Resorts Expands North Queensland Portfolio with Management Rights Secured for Mercure Townsville
La Vie Hotels & Resorts has officially taken over the management of Mercure Townsville, reinforcing its strategic footprint in North Queensland’s hospitality sector.