AI in Hospitality: Transforming Service Experience and Efficiency

Artificial Intelligence (AI) has been significantly reshaping the hospitality industry over the past decade. From luxury hotels to fast food joints, AI tools are affecting how services are delivered and how operations are run, ultimately having an enormous impact on the customer experience overall. But what does this digital transformation...

The Zetter Group Expands with The Zetter Bloomsbury Townhouse Hotel

In early 2026, The Zetter Group will expand its celebrated London portfolio with the opening of The Zetter Bloomsbury — a 68-bedroom townhouse hotel set across six interconnecting Georgian buildings on Montague Street, directly opposite the British Museum. The new property will bring The Zetter’s distinctive, personal approach to hospitality...

Pocketbook Hudson Opens in Upstate New York

Today, Pocketbook Hudson — a new hotel, restaurant, and complex from a dynamic community of creative collaborators — opens in Hudson, New York. Welcoming guests and locals for the first time since the 1970s, the former pocketbook factory was built in 1883 for textile and novelty manufacturing and is Hudson’s...

The Brand Name Myth

One of the most common conversations I have with founders is about brand names. What to call the company, how much meaning it should have, whether it needs to be clever, memorable, descriptive. I get it. I’ve been there myself, naming things is hard. But here’s the uncomfortable truth: the...

UN Tourism and UTM Highlight Meetings and Events as Drivers for Local Development

The 17th UTM-UN Tourism Training Programme organized by Macao University of Tourism (UTM) in collaboration with UN Tourism, focused on "Leveraging Meetings and Events for Local Development." The four-day training programme (21-24 October), sponsored by MGM, brought together renowned industry leaders, academics, and practitioners from across the Asia-Pacific region.