At first glance, many hotels appear operationally sound: rooms are occupied, guests are attended to, and reports are dutifully filed. Yet beneath this polished exterior
Ins and outs for 2026: What’s in store for mobile ordering & digital guest directories
As we move into 2026, the hospitality landscape continues to evolve at pace. Guest expectations are higher and the role of technology in delivering effortless
RMS Pay surpasses €1 billion in transactions as operators embrace fully integrated payments
RMS, a leading hospitality platform for hotels, motels, parks, serviced apartments and short-term rentals, today announced that its fully integrated payment solution, RMS Pay, has surpassed €1 billion in processed transactions just one year after its global launch.
What quantum physics and revenue management have in common
At first glance, quantum physics and revenue management should never meet.
Hospitality Asset Managers Association (“HAMA”) Announces 2026 Board of Directors
The Hospitality Asset Managers Association (“HAMA”) today announced its new 2026 board of directors. The 11-person board represents a diverse collection of backgrounds and ownership groups.
Influence Society Partners with Familiar to Offer AI-Powered Guest CRM to Boutique and Lifestyle Hotels
PARIS, France. Influence Society, a leading digital marketing agency serving high-end hospitality brands, has announced a new strategic partnership with Familiar, an AI-first hotel CRM, bringing advanced guest relationship management to its portfolio of boutique and independent hotel clients. Familiar’s AI-native CRM platform will now be integrated as a core...
Uga Jungle Beach, Trincomalee, Unveils a New Look
Uga Resorts, the boutique Sri Lankan hotel group renowned for its world-class hospitality, is pleased to unveil the first phase of Uga Jungle Beach’s brand new look, marked by the complete refurbishment of its 49 rooms and restaurant. The remaining enhancements - including the pool area, beach bar and spa...
IHCL Signs Framework Agreement for 7 New Ginger Hotels, Adding 1,000 Keys
Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a framework agreement for 7 new Ginger hotels. The agreement marks a significant step in expanding the Ginger brand in key cities in north India.
Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies
Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come to rely on the algorithms to find the most qualified talent for the specific roles that are being filled. AI is exposing the weaknesses in ATS applicant ranking and selection. The odds are...
The Difference Between a Proactive and Reactive Customer Service and CX Strategy
The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing...