Author: admin

Over the past several years, H&LA has seen increased interest from hotel owners, operators, and developers seeking ways to maximize the value of underutilized areas within their properties. As competition intensifies and guest expectations evolve, hotels recognize that unused or inefficient spaces represent an opportunity to enhance the guest experience,...

HITEC is the largest hospitality technology show in the world. I began attending the show when I was an undergraduate student majoring in hospitality. The size and scope of the HITEC show, with more than 6,000 annual attendees, was impressive. Perhaps my favorite piece of the show was Guestroom 20x.

A few years ago, the best hotel salespeople had one superpower: they could read their guests.

In hotel groups and event sales, timing is everything. The moment a lead comes in, whether from a meeting planner’s RFP, a trade show connection, or a casual inquiry, the clock starts ticking. The speed, accuracy, and professionalism of the initial response can make the difference between securing the booking...

The team at Cogwheel (Stephanie Smith, Mike Wylie and Mohammed Razib) attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.

Dusit Thani Bangkok, the reimagined flagship of Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property

Golden Palm Tree Malaysia is turning up the heat with a fresh wave of excitement, inviting guests to dive into a world of non-stop fun, cultural charm

Forget the boring plastic rectangle. You know the one, it gets lost in a pocket and feels disposable. Your guests, the ones paying a premium for an unforgettable stay, deserve more than a forgettable access tool. We heard the whispers from the world’s most luxurious hospitality providers, and we’re answering...

Most guests don’t book on their first interaction. They explore your website, fill out a form, or call the reservations team — then vanish. For many hotels, that’s the end of the conversation. But for hospitality leaders, it’s just the beginning.

Running a hotel involves more than providing excellent service. Behind every guest experience lies a complex system of inspections, certifications, and safety checks that must remain up to date.