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Viceroy Hotels announces its expansion into Africa with the introduction of three luxury safari lodges across Zambia and Botswana. This expansion represents a defining step in the brand’s evolution toward immersive, transformative travel experiences that connect guests to nature, culture, and adventure in a way only Viceroy can deliver.

Aimbridge Hospitality, the world’s largest third-party hotel management company, is proud to welcome voco Sandpiper All-Inclusive Resort by IHG as the newest addition to its rapidly growing All-Inclusive Division, launched in August 2025. Located in Port St. Lucie on Florida’s Treasure Coast, the 335-key resort is the first U.S. property...

The Inn at Green Pastures (811 W. Live Oak St) is a modern destination for rest and celebration, featuring 63 thoughtfully designed guest rooms, a private pool, an event space, a fitness center, a lounge and an all-day bar and restaurant, Henry’s. Owned by an independent group of more than...

The Aruba Marriott Resort & Stellaris Casino has completed a multimillion-dollar renovation that signals a new chapter for the Palm Beach property, with all 414 guest rooms and suites redesigned in a contemporary coastal style. The phased project began in spring and wrapped in early December 2025.

Travel Media plays a key role in shaping how travel experiences are discovered and promoted in today’s digital landscape. With more than 15 years’ experience in the hospitality industry, most recently as Managing Director at Accenture Song, Dan brings a wealth of expertise to continue to drive digital transformation within...

Tambourine, the global leader in hospitality marketing technology, today announced Presto, the latest upgrade to its hotel and destination content management system, Symphony. With Presto, Tambourine introduces a powerful new front-end editor with built-in AI-assisted text editing that makes website updates faster, easier, and with guaranteed content quality.

Google is preparing to introduce agentic AI tools that can actually book hotels and flights directly within its AI Mode search experience, moving beyond simple trip inspiration and information. Working closely with major hotel and OTA partners like Booking.com, Expedia, Marriott, IHG and Choice, Google aims to deliver more automated,...

Point A Hotel’s Shoreditch hotel has embarked on a full refurbishment, marking the next step in the evolution of the brand’s signature design and guest experience.

The Middle East and Africa remain among the most dynamic frontiers for hospitality investment. Three trends stand out. First, diversification of economies- particularly in the Gulf, has positioned tourism as a strategic growth engine. Governments are deploying sovereign funds to anchor mega-developments that will redefine destinations. Second, leisure-led mixed-use projects...

In the past few months, I’ve been writing and speaking about how trust fits into the customer experience. Trust is earned, and once earned, it results in a customer who has confidence to keep doing business with you. I created a metric, the Customer Confidence Score (CCS), to measure how...