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In this month’s webcast, Doug presents his “Value Pyramid” sales model, which he uses in his training workshops for both transient and group/event sales staff to show participants how to move beyond renting “space and time.”

The hospitality industry has a dangerous habit of gazing out the window while the house is leaking heat—and money. We are collectively obsessed with external wars: the battle for the customer interface, the fight for direct bookings, and now, the panic over the “AI Browser.”

Let’s be honest: most properties rely on OTAs to fill rooms.

When Marriott International announced it would acquire the citizenM brand for $355 million in cash, the easy take was to call it "another lifestyle acquisition" in a long list of soft brands and hip logos.

Storey Hospitality is proud to announce that it has been named the Sales & Marketing winner at the 2025 Hospitality Technology Hotel Visionary Awards. The award was presented at the Hotel Technology Forum in Las Vegas at the Bellagio Hotel and Casino.

The Ascott Limited has deepened its partnership with Chelsea Football Club by launching Asia’s first Chelsea-themed hotel suites in Jakarta, unveiled during The Famous CFC Jakarta fan event on 29 and 30 November 2025, which brought more than 400 fans and Ascott Star Rewards members together for football-focused experiences led...

The Staffing Agency has released The Hospitality Labor Report, a national white paper that reveals a sharp truth about the industry. Hospitality has reached record workforce levels, yet the labor market beneath that growth is more fragile than it has been in years.

Amano Hotels has successfully deployed Flexkeeping’s Automated Services and Automated Cleanings tools across its portfolio of EU and UK properties. Embracing a modern, self-service guest experience with no traditional reception desks, Amano chose Flexkeeping to streamline operations, control quality, and support its commitment to sustainability.

As sustainability moves from a “nice-to-have” to a core expectation, some of the most innovative hotels and resorts are proving that green design can be deeply cultural, artistic, and locally rooted.

Dubai-born AVENEW Development is entering the branded residences space following a signed agreement with Marriott International to develop The St. Regis Residences at Dubai Islands. The upcoming project is designed for the modern connoisseur, reflecting the developer’s forward-thinking approach to residential living, where every detail, from interiors to communal experiences,...