An interview with KORDIE founder Alisa Kremer on why social media must be treated as a commercial discipline, with implications for measurement, AI, brand differentiation, and leadership accountability.
The strategy behind your 2027 hotel marketing plan
Cendyn's guide outlines how to build a structured 2027 hotel marketing calendar that ties promotions to demand gaps, channel mix, and profitability rather than reactive discounting.
HSMAI Europe launches weekly video podcast exploring the impact of AI on hospitality
HSMAI Europe launches a weekly video podcast on AI's impact on hospitality, covering distribution, guest experience, operations and talent, with new episodes every Wednesday on YouTube and Spotify.
Mandarin Oriental Exceptional Homes Expands Across the Greek Islands with Four New Exceptional Homes
Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.
Read before the guest: Gmail’s AI skips your newsletter
Gmail's AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.
Ten Customer Experience Lessons from the Great Harry Houdini
A customer experience consultant draws 10 CX lessons from Houdini's showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.
Closing the Loop in Guest Experience Management
A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
Dazzler Select by Wyndham Surpasses a Dozen Open Hotels in First Year, Building Momentum Across the U.S.
Dazzler Select by Wyndham reached 14 open U.S. hotels in its first year, targeting independent owners with flat monthly fees, low conversion costs, and access to Wyndham's distribution and loyalty platforms.
Sage Hospitality Group Expands Pacific Northwest Portfolio with The Woodmark Hotel & Still Spa on Lake Washington
Sage Hospitality Group takes over management of the 100-room Woodmark Hotel & Still Spa in Kirkland, WA, adding a 30-year-old waterfront landmark to its independent hotel portfolio.
Source by Webflow Could Change How Hotels Bring Their Brands to Life Online
Webflow's Source platform, previewed in September 2026 with beta due Q1 2027, lets AI agents and human teams co-manage hotel websites within shared brand rules and approval workflows.