The Gale Miami replaced paper registration cards with Canary Technologies' suite of tools, cutting check-in time from minutes to seconds and consolidating guest messaging into a single channel.
Terence Ronson’s Q4 Playbook: Four Things That Matter Now, The New Luxury Is Certainty, 500 Leaders Signal AI Has Moved from Experiment to Operation
Friday brought Terence Ronson's self-audit of 84 pieces yielding a four-move Q4 framework, Muhammad Tanveer on reliability as the new commercial premium in an AI-commoditized world, and Benjamin Golson's Destination AI 2026 takeaway that 500 hospitality leaders signaled the shift from AI experime...
Before You Replace Your Executive Chef, Look at the Kitchen They Inherited
The article argues that hotels misattribute restaurant underperformance to chef quality when the root cause is undocumented systems, unclear accountability, and structural gaps that any new hire will inherit.
Why hospitality’s food waste ambitions are getting stuck, and how to get them moving
Analysis of 100 hospitality sustainability profiles finds 77% of food waste ambitions miss their original deadlines, with supply chain, staff training, and local infrastructure as the primary barriers.
The New Luxury Is Certainty
A hospitality sales veteran argues that customers increasingly pay a "Certainty Premium" for predictable outcomes, framing reliability and accountability as the new drivers of commercial value.
“don’t compare me to your ex.” revenue management has the same problem.
A revenue management opinion piece arguing that over-reliance on historical patterns and reactive competitor-following are as damaging as ignoring the past entirely, especially as AI takes a larger role.
Research shows 1 in 4 young consumers are ditching brands over outdated communications
MBA Group's report finds 25% of young consumers switch brands due to outdated communications, as 70% of businesses still rely on email while Gen Z favors messaging apps.
AI in hotel revenue management: The ultimate guide
A guide to AI's four layers in hotel revenue management: forecasting algorithms, market intelligence, automated reporting, and conversational AI that answers commercial questions from live data.
Destination AI 2026: From AI Experiments to Real Hotel Impact
Key takeaways from Destination AI 2026 in Washington D.C., where 500 hospitality leaders signaled a shift from AI experimentation to live operational deployment across hotel distribution.
Travelers want AI to track room rates, not plan their itinerary
A Mews survey of 3,250 travelers finds guests accept AI for functional tasks like rate tracking but resist it for personal decisions, and prefer personalization built on data they knowingly shared.