2026 Hospitality Outlook: how AI is reshaping hotel experiences

What will the guest journey look like in 2026 and beyond? As hospitality arrives at yet another critical moment, the 2026 Hospitality Industry Outlook authored by Mews explores how the rise of AI – both generative and agentic – is transforming how hotels operate, interact with guests and drive revenue.

Hospitality Financial Leadership: The Luggage

The Empress Hotel in Victoria, British Columbia, saw massive renovation in 1988. The renovation was so big the hotel was closed for 6 months. One man died in the construction falling down the garbage chute, and it is said that the hotel rose 6 inches taller because so much weight...

The Restaurant Floor: Life in the Fast Lane

I enjoy a good road trip, anyone who knows me knows when it’s time to travel, I’ll hit the road in a heartbeat. There’s something exciting about being in motion, traveling to new places, or just getting to revisit somewhere I’ve visited before.

Hyatt Centric Delfina Santa Monica Unveils Multi-Million-Dollar Transformation, Debuting All-New Coastal-Inspired Design and Santa Monica’s Only Rooftop Ballroom

Hyatt Centric Delfina Santa Monica today announces the completion of a comprehensive $16 million renovation that reimagines the coastal California experience for modern travelers in the heart of Santa Monica. The transformation, which began in 2024 and wrapped this fall, introduces a vibrant new design aesthetic across all 315 guestrooms...