Month: December 2025

As the year wraps up and inboxes go quiet (or at least pretend to), it’s time to zoom out (Pun intended). 😍

The Chloe Nashville will officially open the week of January 5th in Hillsboro Village, featuring 19 rooms, a restaurant, three bars, and a lush outdoor pool for guests + locals alike. This comes as the first Tennessee hotel from Róbert LeBlanc and the LeBlanc + Smith team, following New Orleans...

Technology roadmaps in the CIO world have shifted from long range five to ten year planning to a far shorter and more uncertain horizon, because disruption now arrives without warning and can demand immediate defence and rapid organisational change. This article argues that AI is the most significant disruptor, reshaping...

Executives are rapidly committing budget to agentic AI, yet fewer than a quarter say they truly understand how it works, creating avoidable risk. This CIO.com article argues that agentic AI is not an upgraded chatbot or simple automation, but an orchestration layer that breaks ambiguous requests into tasks, delegates them...

This article summarizes key findings from Accenture’s recent report, "Me, my brand and AI: The new world of consumer engagement - Building resilient relationships between consumers, brands and AI in times of uncertainty." The research surveyed over 18,000 people across 14 countries, and the findings reveal a fundamental shift in...

Artificial Intelligence (AI) is rapidly moving from buzzword to business reality. It is reshaping industries from finance to healthcare. In hospitality, though, many hotel operators remain cautious, and with good reason.

The front office is where hospitality becomes human — and where pressure hits first.

The Tourism Authority of Thailand (TAT) has launched TravelGreenThailand.com, a government-backed digital platform designed to promote eco-friendly and responsible travel experiences across Thailand. The site aims to help visitors explore the country through a sustainable lens, highlighting ways to protect nature, support local communities, and enrich cultural engagement.

Every year, I do the same slightly obsessive exercise: I take the most viewed headlines, strip them of opinion, and look at them as data. This year’s dataset was broader than usual, over 150 of the most-read headlines from 10 Minutes Hotel News, Hospitality Today, and HospitalityNet, (sign up to...

In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer whether hotels should adopt these tools – but rather how and when can they...