In the hotel industry, responding to guest enquiries quickly and accurately is key. At the same time, many operators struggle with freeing their teams from repetitive tasks. This was the exact challenge KING’s Hotels in Munich wanted to solve: giving staff more time for quality guest interactions and driving more...
AI Buzzwords Decoded (for Hoteliers Who Just Want to Know What the Heck Is Going On)
If you’ve been anywhere near LinkedIn lately (including my profile), you’ve probably been hit by an alphabet soup of acronyms: AI, GenAI, AEO, GEO, MCP, A2A, and maybe even a mysterious “agentic something”.
HotelRunner Launches Ruby: The Embedded and Autonomous Finance Infrastructure for Travel
Unlike generic fintechs retrofitted for tourism, HotelRunner Ruby is travel-native: unifying bookings, payments, and compliance in real time. Alongside tackling long-standing settlement delays and frictions, Ruby delivers faster, more transparent, and regulation-ready payment flows, reshaping the financial backbone of global travel commerce. More than settlement, this is just the beginning...
FHS World toasts excellence, innovation and achievement with FHS Awards
Dubai, UAE. 30 October 2025. FHS World 2025 honoured leading luminaries shaping the future of the Middle East’s hospitality and tourism sector with four FHS Awards to celebrate the best of the best in the industry.
The hidden reason your hotel segmentation isn’t working
Sending the right message to the right guest means one thing: you need to have a strong hotel guest segmentation strategy.
Bias and Inaccuracy in Conversational AI, What hoteliers need to know
Over the past several months, we’ve explored some of the most common criticisms of conversational AI in hospitality. We’ve examined the empathy gap
Expedia TAAP Rewards expands globally, empowering more travel agents worldwide
Today, Expedia Travel Agent Affiliate Program (TAAP) announces the expansion of its rewards program to Brazil, the U.K., Spain, Germany, the Netherlands
A Quick Look at Penang Green Hotel Programme and its Green Hotel Programme
As a sustainable hotel supplier serving the global hospitality industry, we’re always curious about how different destinations are embracing sustainability. This time, we’re turning our focus to Southeast Asia and particularly, the inspiring work of the Penang Green Council (PGC) and its Green Hotel Programme in Malaysia.
Canary Technologies Wins American Hotel & Lodging Association Tech Acceleration Award
SAN FRANCISCO, CA (October 28, 2025) — Canary Technologies, the award-winning AI-powered Guest Management System for hospitality, has been named the winner of the American Hotel & Lodging Association’s (AHLA) Technology Acceleration Award.
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.