One of the reasons customers are concerned about or even scared of AI is that it has been known to provide incorrect answers. The result is frustration and concern over whether to believe any AI-fueled technology. In my annual customer service and customer experience research, I asked more than 1,000...
New Survey: Majority of Hoteliers Scaling Back Development Plans
Rising costs and uneven demand challenges are placing a significant strain on hotel investment and operations, according to a new survey conducted by the American Hotel & Lodging Association (AHLA), the leading voice representing all segments of the hotel industry. The survey, conducted in late August, featured input from nearly...
IHG Hotels & Resorts signs Holiday Inn Siliguri, bringing world-class hospitality to the foothills of the Eastern Himalayas
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement for Holiday Inn Siliguri, in partnership with Four Vedas Hotels & Resorts Private Limited, a joint venture between Kaysons Group, Sagar Group and Golden Goenka Group. Located in West Bengal, India, and slated to...
W Toronto Hotel Unveils Volume II: A Multi-Level Renovation Marking a New Era of Bold Luxury
Like the much-anticipated second album from a breakout artist, W Toronto Hotel is debuting a renewed rhythm: remixed, refined, and ready to be re-experienced. Aptly titled Volume II, the Yorkville property is unveiling the first phase of its multi-level transformation with the debut of Living Room, the brand’s signature lobby...
Uga Prāva Opens in Tangalle, Sri Lanka
Uga, the boutique Sri Lankan hotel group renowned for its world-class hospitality, is delighted to announce the opening of its seventh property, Uga Prāva, on 15th July 2025. Perched along the breathtaking shores of Tangalle on the south Sri Lankan coast, Uga Prāva comprises seven exclusive suites with a luxurious...
KAPPE Builds 74 Serviced Apartments in the Future-Oriented Location of Braunschweig
Construction work on the new serviced apartment property by KAPPE Projektentwicklung GmbH began at Kaiserstrasse 10 in Braunschweig in early 2025. The shell of the building was completed in May, and interior work is now in full swing. The project is scheduled for completion by mid-2026 at the latest.
The Joule Enters a New Era with Reimagined West Tower Rooms
The Joule, Dallas’ landmark luxury hotel on Main Street, proudly announces the debut of its newly reimagined West Tower guestrooms, transformed by the award-winning firm Tihany Design, the same atelier that designed the hotel when it opened in 2008. This milestone follows earlier enhancements to the hotel’s ballroom level and...
The End of Pampering: Why Discomfort Will Redefine Luxury Experiences
Luxury has long been synonymous with seamless indulgence — anticipating every need before it’s voiced, removing every friction, perfecting every detail. But what if the very thing we’ve been perfecting is starting to lose its power?
JW Marriott Debuts in Northern Virginia, Redefining Hospitality with the Grand Unveiling of JW Marriott Reston Station
JW Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, and Comstock Holding Companies, Inc. (Nasdaq: CHCI) ("Comstock") today announced the opening of JW Marriott Reston Station, a 247-room luxury hotel located in the heart of Reston Station — the largest mixed-use, transit-oriented community in the Washington,...
Azul Hospitality Group Expands Pacific Northwest Management Presence with Takeover of Landmark Seattle Properties
Azul Hospitality Group, a premier hospitality management platform providing innovative approaches to maximizing an asset’s performance, announced today it has assumed management of two landmark properties in downtown Seattle: the Hotel Theodore and the Mayflower Park Hotel. The Hotels are owned in partnership by Provenance Hotels and NBP Capital.