You know those family trips that sound like a good idea? “Let’s move countries, stop over in London, and bring only the essentials!” Which, of course, turned into 8 suitcases, 4 bag packs, loads of plastic bag :-)
Hotel Benchmarking in Action: Lessons from SHaDPitch Participants
When it comes to convincing investors, passion helps—but data seals the deal. That’s why SHaDPitch, the trailblazing pitch competition by She Has A Deal designed for aspiring women hotel owners, partnered with HotStats to arm participants with full-profit-and-loss benchmarking insights.
Softbank backed SUNDAY Hotel to Double its Portfolio in the UK, Targets 50 Hotels
SUNDAY Hotel, the premium brand launched by SoftBank-backed OYO has announced plans to expand its presence in the United Kingdom. SUNDAY, which debuted in the UK with the iconic Lansbury Heritage Hotel near Canary Wharf in London in 2024, now aims to more than double its managed portfolio of 4...
Why the New, Transformational Solution for The Hospitality Industry is a ‘UCXM’
Imagine a world in which hospitality experiences are streamlined. When someone books a hotel, restaurant reservation, or event package, their preferences are known. The process is lightning fast. Their history - showing which experiences satisfied them, which disappointed them, and why - helps a human or AI agent automatically offer...
Stop ignoring the phone: Why the voice channel is your hidden revenue channel
The voice channel is all about storytelling. And you know you’ve mastered the voice channel when reservation agents shift from securing a simple booking to actively selling your hotel and its compelling story. Guests love that.
Radisson Individuals Debuts in Malta with a Stylish Seaside Escape at St Julian’s Iconic Waterfront
Where the golden Maltese sun meets the shimmering blues of the Mediterranean, Radisson Individuals has officially arrived in Malta with the unveiling of Cavalieri Art Hotel, a member of Radisson Individuals, a seaside retreat set along St Julian’s postcard-perfect Balluta Bay.
Canada hotel occupancy level highest since August 2019
Canada’s hotel industry reported its highest occupancy level since August 2019, according to July 2025 data from CoStar, a leading global provider of commercial real estate information, analytics, and online property marketplaces.
Five Ways to React to What Customers Say About You Online
It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But many customers prefer to “go social” and comment on social media, review sites, and online forums.
Hyatt Centric Namba Osaka Is Set to Open in the Heart of the Namba Station Neighborhood in 2031
CHICAGO (August 21, 2025) - Hyatt Hotels Corporation (NYSE: H) today announced that a Hyatt affiliate has entered into a management agreement with an affiliate of Kanden Realty & Development Co., Ltd. for the first Hyatt Centric hotel in Osaka, which is expected to open in 2031. The new build...
The Perfect Blend: Holiday Inn Express and Costa Coffee Kick Off College Football Season with Free Coffee
In a bold move to elevate every stay with an exceptional coffee experience, Holiday Inn Express by IHG and The Coca-Cola Company’s Costa Coffee, have announced an exclusive partnership that will bring Costa’s freshly ground and brewed coffee to every Holiday Inn Express hotel across the United States.