Mainsail Lodging & Development is a Florida-based hospitality group that operates a collection of distinctive independent and Marriott-branded properties. Unlike many hotel groups, Mainsail runs its own in-house reservations team and internal booking system — meaning the expectations for service and sales performance are especially high. Their agents aren’t just...
Upgrade to Scale & Growth – Hotel Website Booking
Our consulting company has evolved from being founder-dependent to being system-dependent, delivering an innovative booking system with exceptional UI/UX and conversion-focused design. We streamline the guest booking experience, eliminate the need for RFPs, and ensure simplified steps, smooth transitions, and peace of mind at every stage of the booking journey.
AI search optimization: Turning Search Engines to Answer Engines
There’s a fundamental shift in how we think about getting information from the internet: Search engines are being replaced by Answer Engines.
The Hospitality Show opens registration for 2025 event, unveils new features to help hotels drive profitability
The Hospitality Show, an innovative event built for hospitality leaders to improve operations and drive profitability, announced today that registration is now open for its highly anticipated 2025 show, taking place Oct. 26-28 at the Colorado Convention Center in Denver.
Delivering world-class service: Lessons in global luxury hospitality
In this week’s episode of Hotel Moment, Jeff Wielgopolan, Service Director of Meadwood Napa Valley & The Napa Valley Reserve, joins Revinate CMO Karen Stephens to share a guiding philosophy that ensures your hotel stands the test of time: To enjoy a luxury experience, all guests should have to do...
Is last-minute discounting good or bad for hoteliers?
A recent polling “Would you drop your price or run a last minute OTA promo?” and related discussion on LinkedIn prompted my comments on this age-old dilemma in hospitality.
Waldorf Astoria and Hilton Hotels & Resorts to Open at GMR Aerocity in Partnership with DIAL
Hilton (NYSE: HLT) today announced the signing of two hotels in partnership with GMR Group-led Delhi International Airport Limited (DIAL) under its Waldorf Astoria Hotels & Resorts and Hilton Hotels & Resorts brands. The hotels will be located at GMR Aerocity, New Delhi – India’s first global business district with...
Choice Hotels International’s Global Portfolio Reaches New Heights Driven by Upscale and Upper Upscale Growth Internationally
Leisure, business travelers and adventure-seekers alike can access a growing number of stunning hotels including an upcoming Radisson Blu in Bariloche, Argentina; The Ascend Collection’s Ice Hotel in Sweden; Cambria Hotel’s first property in Canada, coming to Ontario in 2026; and nearly 70 Ascend Collection hotels across China this year.
Beneath the Calm: Profit Margins Face Subtle Strain in U.S. Hotels
The first quarter of 2025 painted a relatively stable picture for U.S. hotels. Revenue crept up, gross operating profit margins remained intact, and costs, particularly labor—appeared manageable. But under this surface-level steadiness lies a more nuanced story, one marked by segment-level divergence and signs of strain that are impossible to...
EHL Innovation Rewind: Bernhard Bohnenberger on Mindful Luxury and the Invisible Power of Technology
Our conversation with Bernhard Bohnenberger, CEO and Co-founder of Discover Collection, took place during the EHL Open Innovation Summit in Lausanne. We spoke with him about the role of technology in luxury hospitality, how guest expectations are evolving, and why emotional connection should remain central to high-end travel. Drawing on...