If there’s one takeaway for 2025, it’s this: Guest experience isn’t a department – it’s a mindset.
EHL Innovation Rewind: Thomas Meier on AI, Personalization, and Preserving the Rituals of Luxury at Jumeirah
At the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Thomas Meier, CEO of Jumeirah Group, for an open conversation about the future of luxury hospitality. Our discussion touched on how artificial intelligence is helping to free up teams for more meaningful guest interactions,...
The Ultimate Guide to Sous Vide Equipment [for Professional Chefs]
A high-quality sous vide machine is the foundation of precise, reliable sous-vide cooking in any professional kitchen. Whether you’re managing a high-volume restaurant or refining your approach to modern gastronomy, selecting the right sous vide equipment is key to achieving consistent texture, precise doneness, and efficient workflow.
Artificial Intelligence: No Substitute for the Human Touch in Hospitality
There is a growing body of knowledge focusing on the influence that artificial intelligence (AI) is having on the hospitality industry. What the evidence suggests is that for hospitality businesses, the impact of AI to date has been very positive. Hospitality marketers, for example, are using AI powered systems to...
How Accor Transformed Their Wi-Fi Experience (with Nonius You Can Too)
A Captive Portal Powered by Nonius: More Than Just a Utility: A Game-changer for Driving Guest Loyalty, Engagement, and Revenue for Leading Hotel Brands
Sabre Hospitality partners with Golden Chain to increase revenue and drive sustainability by providing digital gift cards
Sabre Hospitality today announced a new agreement to provide digital gift card capabilities to Golden Chain, one of the largest accommodation
The Bahamas leads the way in Sustainable Tourism for a Thriving Marine World
With more than 700 islands and cays, including 16 unique Out Island destinations, The Bahamas is proactive and visionary on its environmental responsibilities
Zeal appoints sustainable development lead to drive growth
Zeal Hotels has appointed James Ferdinando as sustainable development lead, as the group expands around the UK.
Jana Smith appointed General Manager at The Mining Exchange Hotel
The Mining Exchange Hotel, a newly reimagined boutique hotel in downtown Colorado Springs, announces the appointment of Jana Smith as general manager.
Doug Kennedy’s Next Staff Training Webcast: Conquering Complaints, CONFIDENTLY
Sponsored By Travel Outlook and Track Hospitality Software
