In the bustling world of hospitality technology, we’re often captivated by the next shiny object – the latest AI, the newest automation, the trendiest platform. There’s a pervasive narrative that simply adopting “new” equates to “innovative” and, by extension, “better.” But as someone who’s spent decades navigating the intricate dance...
The Hotel Company of the Future (What Happens When You Ditch the Three-Legged Stool)
Imagine a hotel company that doesn’t rely on a Frankenstein-esque business model cobbled together from a franchise, a management company, and a brand – each with their own agenda, their own KPIs, and absolutely zero alignment. Imagine instead a sleek, modern, hospitality-first, customer-centric organization that actually makes sense.
Redefining Hospitality: Applying AI, the Right Way Across Your Hotel Infrastructure
AI is not just a buzzword in hospitality anymore; it is a game-changer. But here’s the catch: implementing AI the right way is more than plugging in a chatbot or automating a few emails. For hotels, it demands a holistic transformation, one rooted in thoughtful infrastructure, human empowerment, and strategic...
EHL Innovation Rewind: Christine R. Gould on Breaking Silos, Remixing Traditions, and the Next Gen Innovation Stack
At the EHL Open Innovation Summit, we had the chance to sit down with Christine R. Gould, Founder and CEO of GIGA, for a conversation about the future of innovation in hospitality. Christine shared her perspective on why the next big shift won’t come from a single technology, but from...
EHL Innovation Rewind: Lucas Nottaris on Agentic Systems, Human-Centered Personalization, and the Future of Consent
During the EHL Open Innovation Summit in Lausanne, we caught up with Lucas Nottaris, Partner at Visium, to discuss how agentic systems are reshaping the guest experience, why personalization must be guided by consent and human judgment, and how the hospitality industry can build trust by giving guests more control...
TakeUp Now Available on Oracle Cloud Marketplace
TakeUp, a leading provider of AI-powered revenue optimization platforms for independent hotels and an Oracle partner, today announced TakeUp is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI), and integrates with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is...
Unifocus Launches Staff Collaboration Suite to Power a Human-First, Frictionless Hospitality Workforce
Unifocus, the hospitality industry’s most complete labor and operations platform, today announced the launch of its Staff Collaboration Suite— the latest in a suite of dynamic solutions designed to eliminate the operational disconnects that slow teams down, integrating chat, mobile training, and AI-powered knowledge into a single, integrated experience. SCS...
What website accessibility overlays don’t protect you from
If you’re in the hospitality industry, chances are you’ve invested in tools or vendors promising to make your website “ADA compliant.” Maybe you’ve added overlays, run automated scans, or even rebuilt your site with accessibility in mind. You did everything right—or so you thought. So, why are hotels still getting...
IRIS and Alliants Partner to Elevate Digital Hospitality Services
Alliants, the global leader in guest experience technology, has partnered with leading mobile F&B ordering specialist IRIS to deliver an integrated solution that enhances the in-stay experience for both guests and hotel staff.
70% of Travelers Would Skip the Front Desk, Mews Survey Reveals: The Rise of Self-Check-In Hotels
The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews-commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets to 82%...