Month: June 2025

When things go wrong for your customer, that’s when you have the best opportunity to prove how good you really are. Anyone can look good when everything is running smoothly, but your true customer service “chops” show up during a service failure.

Should the front desk team spend time switching between systems to ensure their have the latest information about the guest? Or just have it all on their main dashboard?

Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, with the award-winning loyalty programme GHA DISCOVERY, of which KEMPINSKI DISCOVERY is a part of, has announced the winners of its 2025 awards.

The Safe Destinations Challenge aims to protect both tourism destinations and the people who inhabit and visit them. Over the past 50 years, Europe has faced more than 1,700 climate, fire, weather, and water-related hazards resulting in over 160,000 lives lost and economic damages exceeding half a trillion US dollars....

New Upscale Hotel Offers a Coastal-Chic Escape in the Heart of One of San Diego’s Most Iconic Neighborhoods

Boutique hospitality is thriving on the power of reinvention. This week’s stories center on how hotel brands are reactivating legacy properties and redefining their presence in both rural and urban markets. Casetta Hotels’ revival of Big Bear’s iconic Marina Riviera and its new launch in Taos reflect a strategy rooted...

Vietnam, June 25, 2025 – Club Med, the global leader in premium all-inclusive holiday experiences, capped off a record-breaking 2024, marking a year of significant growth and strategic achievements. As the brand embarks on its 75th Anniversary year in 2025, Club Med is poised to build on this momentum to...

Vietnam, June 25, 2025 – Club Med, the global leader in premium all-inclusive holiday experiences, capped off a record-breaking 2024, marking a year of significant growth and strategic achievements. As the brand embarks on its 75th Anniversary year in 2025, Club Med is poised to build on this momentum to...

HotelREZ Hotels and Resorts,  one of the world’s leading and fastest growing hotel representation companies for independent properties, has welcomed

The rules of guest loyalty are changing, and hoteliers are changing pace. According to a new survey commissioned by Mews, the industry-leading hospitality cloud