Month: May 2025

Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, today announced the launch of ProfitOwner, a business intelligence platform purpose-built for hotel ownership groups. Designed to provide real-time, standardized data across all properties—regardless of brand or management company—ProfitOwner gives ownership groups direct access...

Welcome to the real South. Where the sun is king and conviviality is the order of the day. Enter the Noailles district. Contrasting, creative. A stone’s throw from the Old Port and the legendary Canebière. As you turn down a narrow alleyway, the majestic façade of our Amista hotel, adorned...

If you were to look at her resume, it would tell you that Vanessa Osbourne, founder of Smart Hotel Manager, has spent her career solving complex issues and helping companies avoid costly mistakes to the tune of 7 to 20 million dollars a day. Her experience paints the picture of...

In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.

The Talbott, a historic landmark in Chicago’s Gold Coast, has completed a full-scale renovation and officially joins Marriott Bonvoy’s Autograph Collection—a portfolio of over 330 independent hotels across the world - each hand selected for their inherent craft and distinct perspective on design. This milestone marks a bold new chapter...

Let’s call it out: Every time a hotel says, “We need better commercial alignment,” what they really mean is: “We don’t talk to each other, and it’s getting awkward.”

Ahead of the UK hosting some of the biggest music tours and sporting events this summer, Airbnb reveals the impact of ‘Tour Tourism’, which contributes an estimated £28 billion annually to the UK economy1. As consumers prioritise spending on experiences over material goods – with spend on travel, entertainment and...

Travelodge, the UK’s first budget hotel brand, which operates over 600 hotels across the UK, Ireland and Spain, has exchanged contracts to develop a new 131-bedroom hotel in Watford.

Courtyard by Marriott®, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today announced the opening of Courtyard by Marriott Danang Han River, a brand-new urban landmark in downtown Danang, marking the brand’s debut in Vietnam. The 300-room hotel is also Marriott International’s fifth hotel in the dynamic...

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence in how companies are using AI: