Leonardo Hotels to Open in Mainz

Leonardo Hotels Central Europe is set to add the new Leonardo Mainz to its existing portfolio in the Rhine-Main region. The hotel, which is managed by Gloram Real Estate, is currently undergoing an extensive programme of renovations prior to greeting its first guests from 1 August.

Best in Class or World-Class Customer Experience

I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no longer compare us just to our competitors. Their mental benchmark, whether they know it or not, comes from the best experience they have had from any...

Decoding the Stack: Keys to Unlock PMS & Distribution Success

Beyond the check-in desk, a digital revolution is fundamentally reshaping hospitality, demanding leaders rethink core systems like the PMS. Consequently, decisions around PMS and distribution strategies are fundamental to competitiveness, guest experience, and profitability. Zsuzsanna Albrecht explores common pitfalls, emerging trends, and key strategies in this exclusive interview. Discover invaluable...

The Heart of Hospitality – A Day at Mews Unfold Volume 06

Exactly one week ago, we had the pleasure of attending Mews Unfold 2025 in Amsterdam. Now in its sixth edition, Unfold has grown into one of the most anticipated hospitality events in Europe, drawing over 700 hoteliers, tech partners, and innovators from around the world. What began in a single...

Hotel Equities and Springboard Hospitality Announce Strategic Merger

Hotel Equities and Springboard Hospitality announced a strategic merger, effective May 1, creating a scaled and differentiated hotel management company built to deliver value for hotel owners across branded and independent segments. The merger brings together two complementary organizations with distinct strengths: Hotel Equities, known for its superior performance in...