The 2025 Future Hospitality Summit (FHS) Africa Awards will honour three exceptional individuals whose leadership, vision, and integrity have profoundly shaped the hospitality industry in Africa and beyond. David Green, CEO of the V&A Waterfront in Cape Town, will be recognised with the FHS Outstanding Contribution to Hospitality Award; William...
Avani Barbarons Seychelles to Relaunch Following Major Transformation, Elevated to Avani+
Minor Hotels, a global hospitality group that owns and operates over 560 hotels in 57 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas, announces the upcoming relaunch of Avani+ Barbarons Seychelles. Set to reopen on 16th June 2025, the reimagined resort marks the...
Recast: Guests define what luxury means today
In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets...
How to Maximize Hotel Revenue During High-Profile Events
When a major event comes to town, hotel demand can skyrocket. Whether it’s a global conference, a championship game, or a sold-out stadium tour, these moments present a unique opportunity to grow revenue—if you’re prepared.
Wyndham Unveils New Initiatives to Drive Owner Success, Strengthen Hotel Performance
Together, Wyndham and its franchisees are going places. That was the message heard by thousands of hotel owners, suppliers and Wyndham team members this morning as the Company officially kicked off its 2025 Global Conference in Las Vegas. Amid a packed Caesars Forum, one of the city’s newest and most...
Where is this Image Coming From?!?!
Do you ever feel like you are playing a game of whack-a-mole with your images when you go through a hotel renovation? Your hotel just went through a beautiful renovation. You hired the best brand-approved hotel photographer in the business and had your entire hotel re-shot. The new, high-quality photos...
U.S. hotel performance for April 2025
On the negative side of the Easter calendar shift, the U.S. hotel industry reported mixed performance results year over year, according to April 2025 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets.
Radisson Hotel Group Announces Exciting Expansions in Romania
Radisson Hotel Group continues to expand its presence in Romania with a series of exciting new developments. Recognizing Romania as a key market for development, these projects will enhance the Group’s portfolio and offer unique experiences for both business and leisure travelers.
The Chocolate Principle – Sweet, Simple, and Strategic 🍫
Let’s talk chocolate. Ever notice how a single piece of chocolate hits the spot? But three pieces? That’s indulgent. And a whole bar? Suddenly you’re full, guilty, and Googling “how many calories does a bar of chocolate have.”
The Subtle WOW: How Doing the Expected Is Sometimes Surprising
Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years. Each week, I get the honor of interviewing some very smart people. Recently, I met Eric Stone, author of Jumpstart Your Workplace Culture. One of...