Enterprise-wide digitisation has evolved from a competitive advantage to an absolute necessity and yet, amidst its promises and whispers of transformation, digital hasn’t delivered. Of the 89% of companies undertaking digital and AI transformations, only 31% of expected revenue lift has been captured and a mere 25% of anticipated cost savings, according to Harvard Business Review. It is an ongoing disparity between expectation and reality, says Mandla Mbonambi, CEO of Africonology, that should be forcing more in-depth analyses around the true value of digital transformation and how organisations can realistically capture it.
