Practical advice for independent hoteliers in Asia and Australia on reducing OTA dependency by fixing price doubt, booking friction, and trust gaps on direct channels.
AI will reshape how hotels are found, booked and run
Four hospitality leaders share perspectives ahead of HSMAI CSC MEA 2026, agreeing AI delivers most value when built on sound data, tied to specific business problems, and paired with human oversight.
First Hospitality Sets Its Sights on Key Trends Shaping Hotels and Restaurants in 2027
First Hospitality outlines five trends for 2027 spanning AI operations, experiential dining, wellness programming, and community-focused hotel strategy, with real case examples from its portfolio.
Remco Gerritsen of CityHub on Solo Travel, Revenue per Square Meter, and Scaling a Modular Urban Hotel Across Europe
CityHub CEO Remco Gerritsen outlines plans to double hub capacity by end of 2025, covering space economics, modular builds in repurposed buildings, direct booking strategy, and solo traveler growth.
What We Expect Employees to Give and What It Takes to Give It
Drawing on published psychology research, this piece argues that service quality is partly a management responsibility, shaped by workload design, recovery time, and the emotional demands placed on frontline staff.
COO of RLJ Lodging Trust’s [Positive] Outlook thanks to Conversions, AI and Partnerships
RLJ Lodging Trust COO Tom Bardenett discusses Q2 RevPAR growth of 6.8%, crediting return-to-office trends, AI-driven corporate travel, and urban leisure demand, while flagging margin pressure from rising labor and insurance costs.
The Direct Custody Trench: Defending Net Margins Against the Distribution Squeeze
An analysis of how Spanish hotels facing 270 new properties in the pipeline can protect net margins by cutting OTA dependency, with real unit economics showing 30%+ revenue lost per third-party booking.
Top Strategies for Effective Digital Marketing in 2024
In the ever-evolving landscape of digital marketing, staying ahead requires a clear strategy and the use of innovative tools. Businesses aiming to increase their online visibility and customer engagement must adopt techniques that truly resonate with their target audience. In 2024, several key strategies are shaping the future of digital...
Hotelogix and Zoho Books Partner to Deliver a Connected Operations and Finance Platform for Hotels
Hotelogix integrates its cloud PMS with Zoho Books to automate financial workflows and eliminate manual reconciliation, targeting independent and mid-market hotels in India.
Great Hospitality. Greater Revenue. Powered by People.
FPG VP Benjamin Seelos outlines how reframing upselling as guest recommendation, combined with frontline training and AI tools, helps hotels add 4-8% TRevPAR and restaurants lift revenue 5-15% per guest.