You are probably tired of hearing this: your hotel needs to personalise the guest experience. From pre-booking marketing to post-checkout surveys

The World Travel & Tourism Council (WTTC), the Japan Association of Travel Agents (JATA) and the Tourism EXPO Japan (TEJ) Executive Committee have joined

VisitEngland is launching a major national campaign to inspire more people to book a coastal getaway, boosting visits and visitor spending in England's

Albert Hotel, a thoughtfully designed boutique Hill Country retreat located just off Main Street in Fredericksburg, has appointed Hubert Bazan as spa director.

Remington Hospitality, an innovative and dynamic top-rated third-party hotel management company, announced today the appointment of Melissa Arana

Choice Hotels International, Inc. continues to expand its upscale footprint with the opening of six new properties across its Cambria Hotels and Ascend Collection brands.

Oberoi Hotels & Resorts today unveiled details of The Oberoi Sukoonvilas, Wadi Safar, an intimate luxury resort currently under development

Guest expectations around cleanliness reset permanently after the pandemic, and they haven’t gone back. What used to pass as a thoroughly cleaned room now gets compared, consciously or not, to healthcare-level standards guests became familiar with during COVID-19. If your housekeeping team’s methods haven’t evolved to match that expectation, it’s...

A practical guide covering how hotels can implement personalisation across the full guest journey, from anonymous website visits to post-stay follow-up

Ask any front desk team where their day goes, and you'll hear the same answers: switching between tabs, typing out the same check-in instructions