A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.

Dr. Florian Ilgen previews his HSMAI MEA keynote, arguing that resistance to change stems from lack of tools, vision, and role models, not lack of willingness.

Mexico’s hotel industry is entering a fascinating new phase of growth, and increasingly it is domestic operators – not the international juggernauts

Accor, the largest hotel operator in the Pacific, brought together 30 general managers and senior leaders in Melbourne on 15 October to participate

The article outlines how hotel groups can cluster finance functions across properties using shared teams and digital workflows, reducing headcount needs and improving group-level visibility.

Holiday Inn Paris Gare de Lyon Bastille generates €2K monthly in upsell revenue and reclaims significant staff time after deploying Canary Technologies' full guest management suite.

Miraggio Thermal Spa Resort generated over €515K in email marketing ROI within its first four months using Revinate Core and Marketing.

Vegas Resort in Malta built a 41-module custom operational platform using Cloudbeds' Open API, cutting housekeeping prep from 3 hours to 15 minutes and check-in time from 5 minutes to 90 seconds across a 405-room property.

Friday brought Markus Busch on Sabre's GDS hotel reservations growing 8% in Q2 with corporate travel at 45% of volume, Cogwheel's Stephanie Sparks Smith and Michael Curran warning hotels against repeating black hat SEO mistakes with GEO, and Darko Bosancic's framework for when AI should decide, r...

A framework for auditing hotel corporate accounts across net contribution, displacement, concession density, and renewal risk reveals that top accounts often shape strategy more than any plan document.