InterContinental Sydney Coogee Beach deployed Canary Technologies' platform across mobile check-in, AI messaging, upsells and digital authorisations, handling 8,000+ guest interactions monthly.

Wyndham Grand Orlando Resort Bonnet Creek deployed IRIS mobile ordering and digital guest directory, generating 350+ digital F&B orders per month within the first 3 months of go-live.

ETG Marketing Hub expands to hundreds of advertising channels including social, CTV, DOOH and audio, using ETG's first-party travel data to help hotels, airlines and tourism boards reach targeted audiences.

Lodging Interactive promotes CruVu, its in-stay feedback tool, arguing that capturing guest concerns before checkout prevents negative public reviews and enables real-time service recovery.

Monday opened November with an old question asked in two new ways: what keeps hospitality human, put by an alien delegation in a new HN podcast and by a rewrite of the front desk staffing guide.

IDS Next launches Pomolabs as a wholly owned subsidiary building an AI-native hospitality operating system across five layers: guest engagement, direct booking, front office, housekeeping, and operational decision-making.

Five Verdi Hotels in Malta, Portugal and Tunisia will join Accor's Handwritten Collection under franchise from November 2026, with two more in Hungary and the Czech Republic to follow.

Following its acquisition of Alliants, dormakaba will demo integrated access control and digital guest solutions including digital wallet keys and staff keycard management at The Hospitality Show in Miami, Nov 2-4.

Revinate CMO Karen Stephens reflects on 200+ episodes of the Hotel Moment podcast, highlighting recurring themes: service as an org-wide responsibility, human connection, and the need for data foundations before adopting new technology.

A strategic roadmap for luxury hotel owners, developers, and operators on building credible longevity brands, covering medical models, clinical governance, space economics, and disciplined vocabulary.