Casa Faena Miami Beach achieved a 55% lift in ancillary revenue and 5/5 check-in ratings after deploying Canary Technologies' AI messaging, mobile check-in, dynamic upsells, and smart checkout tools.

Owners Ferial Sadeghian and Jayson Seidman share lessons on boutique hotel development: protect atmosphere budgets, break apart per-key metrics, and expect F&B to outweigh rooms revenue.

Scandic paid EUR 500 million for Dalata's 57 hotels and 12,500 rooms, adding Clayton Hotels and Maldron Hotels brands in Ireland and the UK to reach 320+ hotels across 11 markets.

Wednesday brought an HN podcast on why boutique luxury is returning rather than evolving, and two arguments that AI in hotels is only as good as the people and written records behind it.

AI tools in kitchen and F&B operations depend entirely on the quality and completeness of documented processes and data.

Qatar Tourism joins PATA as a destination member, formalised at WTM London 2024, to deepen ties with Asia Pacific markets as Doha holds the 2026 GCC Tourism Capital title.

Using Historic Hotel Bethlehem's "REAL People Promise" as a case study, the author argues that AI should complement, not replace, human service, with live staff always remaining easy to reach.

HFTP named 25 hospitality technology leaders to its HITEC 2027 North America Advisory Council, which will shape education and programming for the Orlando event in June-July 2027.

Hotels risk being overlooked as AI tools increasingly shape traveler decisions before they visit a website, with only 14% of marketers currently tracking AI visibility.

A PMS consultant outlines the key risks during migration execution, covering data mapping, hotel-side ownership, and vendor readiness, with a practical pre-migration checklist.