Holiday Inn Express launches the "Unpacking" campaign with influencer duo Brooke Averick and Connor Wood, a card game, and Costa Coffee rollout to 2,200+ US properties, backed by survey data on traveler debrief rituals.

Emirates opens its USD 8 million Centre of Hospitality Excellence in Dubai to external UAE businesses, offering tailored 1-5 day training programmes in fine dining, wine, gastronomy, leadership and guest experience.

Despite millions of AI agent users, hotel bookings completed inside AI remain near zero because the final step still redirects to OTAs, and most consumers won't let agents pay autonomously.

Monday brought the launch of HospITALY, a new World Panel for Italian hospitality, and an argument that hotel owners should settle now who owns the AI agents in their management agreements.

The author argues that hotel owners must negotiate agent ownership, data portability, and performance-based fees into HMAs before AI becomes a standard clause operators dictate on their own terms.

A practical guide covering the five key drivers of hotel guest satisfaction, how to measure them at each stage of the guest journey, and which technology tools support improvement.

A buying guide for hotel housekeeping and purchasing teams covering thread count, weave types, fabric blends, sizing, and par levels for hotel sheets.

A regional controller recounts how a spontaneous job swap with a colleague led him from Canada to San Francisco, hinging on a tense budget review with skeptical asset managers.

A practical guide on connecting CRM guest data to digital marketing to drive direct bookings, repeat stays, and ancillary revenue through segmentation, retargeting, and AI-driven personalization.

PurchasePlus experts and The Landmark Collection's Group Director of Purchasing discuss how digital procurement tools cut costs, reduce invoice errors, and build scalable purchasing strategies across multi-property operations.