Analysis of 2 million emails across 48 hotels finds response speed alone doesn't drive bookings, and that only 2% of unanswered offers received follow-up, leaving an estimated €3.7M in unconverted value.

A study of 2M emails across 48 hotels finds reply speed is a poor predictor of bookings, while complete, action-oriented responses and follow-ups drive conversion rates up to 58%.

The Hospitality Skill That Opens More Doors Than You Think In hospitality, we spend a great deal of time talking about operations, guest experience, commercial performance, and leadership. Yet one skill has the power to influence all of them: the ability to present ideas clearly and confidently. The reality is...

BWH Hotels is rebranding under the WorldHotels masterbrand, consolidating 4,000+ properties and 18 brands into a single loyalty program with 70 million members and a new digital platform.

Williamsburg Lodge grew upsell revenue from ~$5K/year to $6K/month after deploying Canary Technologies' Dynamic Upsells, streamlining check-in and expanding ancillary offerings.

Drawing on insights from investor Chris Hemmeter of Thayer Investment Partners, the article argues hotels should evaluate technology by business impact, not features, prioritizing clean data, open integrations, and workflow improvement.

Tuesday brought a World Panel viewpoint on whether ARI plumbing is the main impediment to agentic AI, Burcin Turkkan Zencirli's seven-component governance architecture for hotel AI agents, and the HVS Lodging Tax Report finding RevPAR up in all but one of 25 major U.S. markets through August. Fer...

Outform argues that siloed hotel design pipelines cause delays and brand drift, and promotes its integrated physical-and-digital delivery model combining FF&E, fabrication, and LED storytelling.

Preferred Hotels & Resorts added 28 independent properties to its global portfolio in Q3 2026, its largest quarterly intake since 2024, spanning Europe, Asia, the Americas, and the Maldives.

Otel releases a free guide helping hoteliers select and validate their first AI project within four weeks, targeting GMs and revenue managers planning 2027 budgets.