An operations leader argues that managing the handoff of client intent between sales, planning, and operations teams is as critical as any visible service touchpoint in hospitality.

Pertlink's free 30-page playbook introduces Token Cost Per Guest and Token Cost Per Booking frameworks to help hoteliers budget for usage-based AI pricing ahead of 2027.

AHLA/HTNG named Hotel Shield winner of the 2026 TechOvation Award for its AI vision platform that detects human trafficking in hotels via real-time watchlist matching and staff alerts.

A sharp critique of how revenue managers conflate good outcomes with good strategy, and warns that AI tools risk automating overconfident explanations rather than genuine causal insight.

Using late checkout as a case study, this piece examines why hotel automation must propagate decisions across all affected teams and systems, not just update a single field in the PMS.

Beaumier's 10-hotel group cut reservation offer handling time by 80% using AI tool Altek integrated with Opera Cloud and Outlook, saving 47 hours of team capacity monthly.

Historic Hotels of America honored French Lick Resort CEO Chuck Franz for leading the rescue, restoration, and expansion of two of Indiana's most storied historic hotels.

Hotel Tech Group acquires For-Sight, adding CRM and CDP capabilities to its portfolio alongside Net Affinity and Smarthotel to offer a connected guest journey from booking to post-stay.

Casa Faena Miami Beach achieved a 55% lift in ancillary revenue and 5/5 check-in ratings after deploying Canary Technologies' AI messaging, mobile check-in, dynamic upsells, and smart checkout tools.

Owners Ferial Sadeghian and Jayson Seidman share lessons on boutique hotel development: protect atmosphere budgets, break apart per-key metrics, and expect F&B to outweigh rooms revenue.