Hilton and Marriott are now discounting franchise fees for hotels with strong guest satisfaction scores, signaling a shift toward incentivizing frontline service quality over points-based loyalty.

Booking.com's AI answers pre-booking guest questions using listing data, photos, and reviews, meaning incomplete hotel listings can produce wrong or outdated answers before a reservation is made.

HOSPA and Umbrella Training will share training opportunities, connect professionals with learning pathways, and collaborate at industry events including HOSPACE.

YOTEL plans to triple its 24-property portfolio with Asia Pacific as the core focus, backed by a new Hilton distribution partnership and upcoming openings in Bangkok and Kuala Lumpur.

HVS recap of the 2025 BLLA Boutique Hotel Owners Conference highlights strong rate growth and limited supply for independents, while rising operating costs and experience-driven investment remain top ownership concerns.

Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.

A hospitality veteran recounts how a colleague's new golf clubs led to uncovering a fraud scheme involving hotel video lottery machines and weekly coin deposits at a local bank.

Argues that the real test of AI in hotels is not capability but performance under minimal staffing conditions.

HotelKey appoints four senior leaders including a CFO, VP APAC, VP EMEA, and Head of Marketing to support international growth across Asia-Pacific and EMEA markets.

A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.