A proposed seven-component governance architecture for agentic AI in hotels addresses accountability across fragmented ownership structures, mapped to emerging frameworks from Singapore and China.
A Key to the Story: Bringing Local Heritage into the Guest Experience Through Wooden Hotel Key Cards
Hotels can use engraved wooden key cards inspired by local myths, landmarks, and heritage to create a tangible, story-driven touchpoint across the pre-stay, in-stay, and post-stay experience.
Coffee, Comfort, and a Bigger Seat at the Revenue Table
Fall has always been one of my favorite seasons in food and beverage. The weather cools down, menus warm up, and suddenly guests want everything
The St. Regis Cap Cana Resort brings Dominican tradition to its 2026 festive season
The St. Regis Cap Cana Resort, the first St. Regis resort in the Dominican Republic, unveils its 2026 festive calendar, a season of programming celebrating Thanksgiving
India selected to host WTTC Global Summit 2027, the World’s Most Important Tourism Event
The World Travel & Tourism Council (WTTC) today announced that India will host the WTTC Global Summit in 2027, bringing the world’s leading Travel & Tourism
Richard Rayment appointed as Executive Chef at Cliff House Maine
Cliff House Maine has announced the appointment of Richard Rayment as Executive Chef, bringing more than four decades of distinguished culinary
Emily Nunn appointed as Hotel Manager at INNSiDE by Meliá Liverpool
INNSiDE by Meliá Liverpool, part of Meliá Hotels International, has announced the appointment of Emily Nunn as Hotel Manager of the 4-star contemporary hotel
From Long Lines to Warm Welcomes: How Mangia’s Modernized the Guest Journey With Canary
Mangia's 16-property Italian group cut check-in time by 10 minutes per guest and unlocked net-new revenue by deploying Canary's mobile check-in, AI messaging, and dynamic upsell tools.
Langham Hospitality Group Celebrates Dr. Lo Ka Shui’s HICAP Lifetime Achievement Award
Langham Hospitality Group's Executive Chairman Dr. Lo Ka Shui received the HICAP Lifetime Achievement Award at the 36th Hotel Investment Conference Asia Pacific in Singapore, recognizing over four decades of leadership.
Radisson CEO Federico González on Turnarounds That Work, Prism Acquires Fletcher Hotels, Booking.com’s AI Answers Guest Questions Before the Hotel Can
Monday brought the Boardroom Reboot with Radisson CEO Federico González on leading turnarounds; Henri Roelings on Prism's Sunday PropTech acquiring Fletcher Hotels, the Netherlands' largest chain with 170 properties; and Markus Busch on Booking.com's AI answering pre-booking guest questions. Lodg...