Travelers are changing how they research hotels, with AI search for hotels becoming part of the booking journey. Instead of browsing dozens of listings
Booking.com no longer shares guest phone numbers. Here’s how hotels can keep reaching their guests
Since 28 September 2026, Booking.com no longer sends guest phone numbers to connected hotel systems, such as your PMS, channel manager
Niseko Hotel supply rises 46% in 2026 as summer rates climb, C9 Hotelworks Reports
C9 Hotelworks has released its Niseko Tourism, Hotel and Property Market Review 2026, combining its own market research with hotel performance
Maslina Resort recognised with Condé Nast Traveller’s 2026 Readers’ Choice Award
Condé Nast Traveller today announced the results of its annual Readers’ Choice Awards, with Maslina Resort recognised as 23rd in the Resorts Category in “Rest of Europe”.
Conor Hadlington appointed as General Manager at Conrad Hong Kong
Conrad Hong Kong has announced the appointment of Conor Hadlington as General Manager, effective 28 September 2026. A seasoned hotelier
Jasmin Schubert appointed as Director of Sales & Marketing at Fairmont Breakers Long Beach
Fairmont Breakers Long Beach, Southern California’s MICHELIN Key-rated historic landmark, has appointed Jasmin Schubert as Director of Sales & Marketing.
Pan Pacific Hotels Group is making Summer More Rewarding with up to 25% off stays
Holiday makers planning upcoming summer and festive season getaways can make their next stay go a little further with Summer, Made Rewarding
Answering Every Call and Eliminating Lobby Lines at The Gale Miami
The Gale Miami replaced paper registration cards with Canary Technologies' suite of tools, cutting check-in time from minutes to seconds and consolidating guest messaging into a single channel.
Terence Ronson’s Q4 Playbook: Four Things That Matter Now, The New Luxury Is Certainty, 500 Leaders Signal AI Has Moved from Experiment to Operation
Friday brought Terence Ronson's self-audit of 84 pieces yielding a four-move Q4 framework, Muhammad Tanveer on reliability as the new commercial premium in an AI-commoditized world, and Benjamin Golson's Destination AI 2026 takeaway that 500 hospitality leaders signaled the shift from AI experime...
Before You Replace Your Executive Chef, Look at the Kitchen They Inherited
The article argues that hotels misattribute restaurant underperformance to chef quality when the root cause is undocumented systems, unclear accountability, and structural gaps that any new hire will inherit.