The author argues that hotel owners must negotiate agent ownership, data portability, and performance-based fees into HMAs before AI becomes a standard clause operators dictate on their own terms.

A practical guide covering the five key drivers of hotel guest satisfaction, how to measure them at each stage of the guest journey, and which technology tools support improvement.

A buying guide for hotel housekeeping and purchasing teams covering thread count, weave types, fabric blends, sizing, and par levels for hotel sheets.

A regional controller recounts how a spontaneous job swap with a colleague led him from Canada to San Francisco, hinging on a tense budget review with skeptical asset managers.

A practical guide on connecting CRM guest data to digital marketing to drive direct bookings, repeat stays, and ancillary revenue through segmentation, retargeting, and AI-driven personalization.

PurchasePlus experts and The Landmark Collection's Group Director of Purchasing discuss how digital procurement tools cut costs, reduce invoice errors, and build scalable purchasing strategies across multi-property operations.

Preferred Hotels & Resorts members across Americas and EMEA can now access Mews PMS, POS, RMS and Payments at preferential pricing through a new Alliance Partner Program affiliation.

Hospitality Net launches HospITALY at BTO 2026 in Florence, a World Panel uniting 60+ Italian hospitality experts to share independent perspectives on industry topics.

The article argues luxury hotels over-rely on revenue as a spa performance metric, urging operators to adopt contribution margins, capacity utilisation and payroll efficiency as measures of true wellness profitability.

Three scenarios face U.S. hotels in 2027-28: legislative stalemate, bipartisan deal on tip/overtime deductions, or Senate confirmation battles that reshape the NLRB's balance of power.