A sharp critique of how revenue managers conflate good outcomes with good strategy, and warns that AI tools risk automating overconfident explanations rather than genuine causal insight.

Using late checkout as a case study, this piece examines why hotel automation must propagate decisions across all affected teams and systems, not just update a single field in the PMS.

Beaumier's 10-hotel group cut reservation offer handling time by 80% using AI tool Altek integrated with Opera Cloud and Outlook, saving 47 hours of team capacity monthly.

Historic Hotels of America honored French Lick Resort CEO Chuck Franz for leading the rescue, restoration, and expansion of two of Indiana's most storied historic hotels.

Hotel Tech Group acquires For-Sight, adding CRM and CDP capabilities to its portfolio alongside Net Affinity and Smarthotel to offer a connected guest journey from booking to post-stay.

Casa Faena Miami Beach achieved a 55% lift in ancillary revenue and 5/5 check-in ratings after deploying Canary Technologies' AI messaging, mobile check-in, dynamic upsells, and smart checkout tools.

Owners Ferial Sadeghian and Jayson Seidman share lessons on boutique hotel development: protect atmosphere budgets, break apart per-key metrics, and expect F&B to outweigh rooms revenue.

Scandic paid EUR 500 million for Dalata's 57 hotels and 12,500 rooms, adding Clayton Hotels and Maldron Hotels brands in Ireland and the UK to reach 320+ hotels across 11 markets.

Wednesday brought an HN podcast on why boutique luxury is returning rather than evolving, and two arguments that AI in hotels is only as good as the people and written records behind it.

AI tools in kitchen and F&B operations depend entirely on the quality and completeness of documented processes and data.