Hotel Covington deployed Canary Technologies' F&B mobile ordering, AI messaging, and dynamic upsells, achieving a 15% increase in average check size at its 114-room Kentucky property.

Wednesday brought Markus Busch on Booking Holdings collecting guest payment on 73% of its sales, up from 25% in 2019; Charlotte Weatherall of Corinthia London on her first year as GM and the TMT programme; and Henri Roelings with Paathz founder Ayush Soota on rebuilding hospitality hiring. HVS's...

A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.

Messe Berlin Asia Pacific launches ITB Asia Select Indonesia in Jakarta on 23-24 June 2027, a B2B travel trade show developed with ASITA to connect Indonesian buyers with international exhibitors.

SHTM research using 36 interviews and a 350+ manager survey finds green governance and staff training are the critical links between environmental technology adoption and measurable hotel sustainability outcomes.

A practical weekly routine for independent hoteliers to spot high-demand dates early using booking pace, local events, and competitor rates, avoiding the reactive pricing trap.

As AI tools give customers more pre-purchase information, hospitality and service professionals must shift focus from providing facts to building confidence and reducing buyer anxiety.

Rosewood Villa Magna MD Friedrich von Schönburg shares how AI, messaging, and local culture can free staff to focus on the human connections that define luxury service.

Leonardo Hotels Central Europe adds two acquired properties in Regensburg and Kiel and relaunches a renovated Magdeburg hotel, expanding its German portfolio to three new or upgraded locations.

Booking.com's 11th Annual Travel Predictions, drawn from 28,000+ travelers, identify group budget friction, personalized wellness, recovery-focused stays, and local cultural experiences as key drivers shaping 2027 guest expectations.