Aimbridge Hospitality takes over management of the 718-key Delta Hotels by Marriott Orlando Celebration in Kissimmee, FL, owned by Accesso, following a ~$35M renovation.
Hotels are putting AI agents to work in live operations, with Apaleo MCP Server use up 70%
Apaleo reports 70% growth in MCP Server usage between July and September 2026, with hotels deploying AI agents for tasks like bulk reservation changes, forecasting, and rate management.
Jared Karras Joins Meyer Jabara Hotels as Senior Vice President of Operations for its New Full-Service and Lifestyle Division
Meyer Jabara Hotels splits into two operating divisions and names Jared Karras SVP of Operations for its new Full Service and Lifestyle Division as it approaches its 50th year.
AI-Powered Guest Engagement Linked to Higher Hotel Revenue, Better Personalization and Happier Guests, Study of 10+ Million Interactions Finds
Canary Technologies releases a study of 10+ million hotel guest interactions, linking AI-powered engagement to higher revenue, improved personalization, and guest satisfaction.
Why Social Media Belongs in Hospitality’s Leadership Thinking
An interview with KORDIE founder Alisa Kremer on why social media must be treated as a commercial discipline, with implications for measurement, AI, brand differentiation, and leadership accountability.
The strategy behind your 2027 hotel marketing plan
Cendyn's guide outlines how to build a structured 2027 hotel marketing calendar that ties promotions to demand gaps, channel mix, and profitability rather than reactive discounting.
HSMAI Europe launches weekly video podcast exploring the impact of AI on hospitality
HSMAI Europe launches a weekly video podcast on AI's impact on hospitality, covering distribution, guest experience, operations and talent, with new episodes every Wednesday on YouTube and Spotify.
Mandarin Oriental Exceptional Homes Expands Across the Greek Islands with Four New Exceptional Homes
Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.
Read before the guest: Gmail’s AI skips your newsletter
Gmail's AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.
Ten Customer Experience Lessons from the Great Harry Houdini
A customer experience consultant draws 10 CX lessons from Houdini's showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.