Galleria Vik Milano used Canary Technologies' upsell and mobile check-in tools to generate nearly €35,000 in annual ancillary revenue while freeing staff to deliver more personalized service.

roommaster AI Connector uses the Model Context Protocol to link live PMS data with ChatGPT, Claude, Microsoft Copilot and Google Gemini, letting hotel staff query operational data in natural language.

Monday opened with Markus Busch on Google AI Mode booking hotels through 10 chains and OTAs in the US while a price-feed mandate ending September 30 cut independent hotel ad visibility, Terence Ronson's live agent tests finding Marriott, IHG, Accor, and Choice reach checkout while Hyatt and Hilto...

roommaster's CRO and Director of Sales discuss their reimagined cloud PMS on The Modern Hotelier podcast, covering direct bookings, AI tools, and platform selection for independent hotels.

Sandpiper Hospitality will add 12+ properties across the US within 90 days, adding four new brands including Homewood Suites and Hampton Inn to its extended-stay-focused portfolio.

A marketing consultant outlines how lifestyle and luxury hotels can use ChatGPT Ads, now live in 31 European markets, to reach travellers during the planning phase before a hotel search begins.

Inn-Flow launches Essential BI, a redesigned reporting tool that cuts portfolio-wide financial report generation from 20 minutes to seconds, included in all Accounting plans at no extra cost.

OneJourney and WEX have launched SwiftPay, a commercial card program giving independent hotels virtual cards, AI invoice matching, and automated reconciliation to convert supplier payments into cashback at zero cost.

Google's AI Mode now books hotels through 10 major chains and OTAs in the US, while independent hotels lost ad visibility after Google's price-feed mandate ended September 30.

A Barcelona study of 27,360 AI travel answers found independents are 8x more likely than chains to be invisible to AI, with hotel websites supplying only 7% of what AI says about properties.