The article argues that a single, flexible booking platform can unify hotel amenities, services, and spaces into one branded hub, serving overnight guests and day visitors alike while connecting to existing operational workflows.
Goodbye, Gatekeeping: How Millennials and Gen Z are Killing Stiff Luxury
Executives across luxury hospitality, F&B, and events explain how authenticity, storytelling, and personality-led service are replacing rigid formality as the new markers of luxury for Millennial and Gen Z guests.
The Creative Upsells That Made Elements of Byron Over AUD 250,000
Elements of Byron implemented Canary Technologies across check-in, upsells, and checkout, generating over AUD 250,000 in upsell revenue with 75% of guests opting for mobile check-in.
How Rosemead House turns guest data into more revenue
Rosemead House adopted Revinate for its seamless integration with OpenTable, Book4Time, and WebRezPro to convert guest data into incremental revenue.
Doug Kennedy’s Next Staff Training Webcast: Hotel Sales Leaders: Why Your Salespeople Don’t Close More Deals – And What To Do About It
KTN's Doug Kennedy hosts a free 40-minute webcast on Nov. 20 for hotel sales leaders, covering why salespeople underperform and how to rebalance tech investment with human-led sales fundamentals.
Are Hotel Budgets Working Against Revenue Optimization?, Pertlink Puts a Meter on AI Costs Per Guest, Martin Soler Changes His Mind on AI Agents
Thursday brought a World Panel question on whether budgets and incentive plans work against total profitability, and a free playbook on what AI really costs a hotel per guest ahead of 2027 budgets.
Adeera and HSMAI MEA Join Forces to Develop the Next Generation of Hospitality Commercial Leaders
Adeera Hospitality and HSMAI MEA will offer sales, marketing and revenue staff four professional certifications including CHSL, CHDM, CRME and CHBA, supported by expert-led review courses.
North Beach Village Resorts brings nine boutique hotels together on Cloudbeds’ unified platform
North Beach Village Resorts deployed Cloudbeds across nine Fort Lauderdale boutique hotels, consolidating PMS, channel management, operations and payments into one platform for a 390-key collection.
Customer Alliance and Cloudbeds Partner to Elevate Guest Experience and Automated Reputation Management for Global Hoteliers
Customer Alliance integrates with Cloudbeds PMS to automate post-stay surveys, review collection on Google and TripAdvisor, and real-time feedback alerts via the Cloudbeds Marketplace.
Relying on AI is rotting your brain. But here’s what you can do about it
A psychologist warns that over-reliance on AI tools like Meta's Muse may deplete cognitive function, citing documented risks to brain chemistry, mental health, and neurological skills.