Read the Meter

Drawing on a McKinsey explainer, this piece introduces "token literacy" for hoteliers, explaining how AI billing works and why spend can nearly quadruple from pilot to portfolio rollout.

Booking Holdings Now Collects Payment on 73% of Sales, Charlotte Weatherall of Corinthia London on Leading from the Heart, Paathz Rebuilds Hospitality Hiring Without CVs

Wednesday brought Markus Busch on Booking Holdings collecting guest payment on 73% of its sales, up from 25% in 2019; Charlotte Weatherall of Corinthia London on her first year as GM and the TMT programme; and Henri Roelings with Paathz founder Ayush Soota on rebuilding hospitality hiring. HVS's...