Protecting Revenue Starts With Protecting Payment Data Most hospitality leaders think about guest satisfaction, service delivery, and revenue performance every day. Yet one of the greatest risks facing hotels today often operates quietly in the background: payment security. Every reservation, restaurant bill, event deposit, spa transaction, and guest checkout involves...
Handling 800+ Calls a Month With Canary’s AI Voice at Hotel Zephyr
Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary revenue.
More than half of hotels use AI to price rooms, but only 1 in 10 would rely on it for most decisions, RoomPriceGenie finds
RoomPriceGenie's 2026 survey of 450 senior hoteliers finds AI pricing adoption at 53%, but trust remains low, with only 10% willing to let AI make most pricing decisions autonomously.
THE HOTEL INVESTMENT LIFECYCLE IS NO LONGER LINEAR
Cushman & Wakefield argues that rising capital costs, operational complexity, and earlier exit planning are collapsing the traditional linear hotel investment lifecycle into a continuous, interconnected cycle of decisions.
Kempinski CEO and Six C-Suite Executives Depart as Shareholders Explore a Sale, Hotels Are Ready for AI — Now Comes the How, Budget the Meter Not the Machine
Tuesday brought Henri Roelings reporting that Kempinski CEO Barbara Muckermann and at least six C-suite executives have departed as shareholders explore a potential sale of the 74-property group, Jill Dassen's Destination AI Forum 2026 recap finding broad AI readiness but a persistent implementat...
They Were Not Returning for the Lobby
Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship that protected rate.
Destination AI Forum 2026: Hotels Are Ready. Now Comes the How.
A reflective post-event piece on Destination AI 2026, noting broad hotel industry readiness for AI but a persistent gap in practical implementation knowledge.
Destination AI Forum 2026: What Was Said on Stage
A detailed recap of Destination AI Forum 2026 in Washington D.C., covering key sessions on AI adoption, distribution visibility, frontline gaps, and insights from major hotel brands including Hilton, Hyatt, Marriott, and Wyndham.
Mandarin Oriental Launches MO.RE to Redefine Sustainability in Luxury Hospitality
Mandarin Oriental's MO.RE platform sets a 2050 net-zero pathway, introduces climate-risk profiling per hotel, and commits to biodiversity, cultural heritage, and community programs across its portfolio.
The new hospitality stack: How technology, payments, and guest experience are converging
TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.