Guest expectations around cleanliness reset permanently after the pandemic, and they haven’t gone back. What used to pass as a thoroughly cleaned room now gets compared, consciously or not, to healthcare-level standards guests became familiar with during COVID-19. If your housekeeping team’s methods haven’t evolved to match that expectation, it’s...

A practical guide covering how hotels can implement personalisation across the full guest journey, from anonymous website visits to post-stay follow-up

Ask any front desk team where their day goes, and you'll hear the same answers: switching between tabs, typing out the same check-in instructions

Centara Hotels & Resorts, Thailand’s leading hotel operator, has entered into a strategic partnership with Plaza Premium Group (PPG)

Accor, Australia’s largest hospitality group, is proud to support the 2026 Australian Native Food Festival as the festival's Official Accommodation

Westgate Resorts today announced the appointment of Kim Tankersley as General Manager of Westgate Smoky Mountain Resort & Spa in Gatlinburg

Westgate Resorts today announced the appointment of Tanner Newton as General Manager of Westgate Branson Lakes Resort in Branson, Mo.

Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, is celebrating continued Michelin

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced the introduction of IHG’s premium collection brand, Noted Collection

Wellness has long been a foremost reason why many guests select a hotel. Traditionally, this class of stay occasion was synonymous with spa or choosing a resort