Scandic paid EUR 500 million for Dalata's 57 hotels and 12,500 rooms, adding Clayton Hotels and Maldron Hotels brands in Ireland and the UK to reach 320+ hotels across 11 markets.
SLH’s Kenan Simmons on the Resurgence of Boutique Luxury, Keeping Customer Service Human, AI Can Only Read the Kitchen You Have Written Down
Wednesday brought an HN podcast on why boutique luxury is returning rather than evolving, and two arguments that AI in hotels is only as good as the people and written records behind it.
AI Can Only Read the Kitchen You Have Written Down
AI tools in kitchen and F&B operations depend entirely on the quality and completeness of documented processes and data.
Qatar Tourism Joins PATA to Strengthen Global Tourism Collaboration and Engagement with the Asia Pacific
Qatar Tourism joins PATA as a destination member, formalised at WTM London 2024, to deepen ties with Asia Pacific markets as Doha holds the 2026 GCC Tourism Capital title.
How to Keep Customer Service Human in an AI-Fueled World
Using Historic Hotel Bethlehem's "REAL People Promise" as a case study, the author argues that AI should complement, not replace, human service, with live staff always remaining easy to reach.
HFTP Announces HITEC 2027 North America Advisory Council
HFTP named 25 hospitality technology leaders to its HITEC 2027 North America Advisory Council, which will shape education and programming for the Orlando event in June-July 2027.
Six checks to run before AI decides your hotel’s story for you
Hotels risk being overlooked as AI tools increasingly shape traveler decisions before they visit a website, with only 14% of marketers currently tracking AI visibility.
How to Avoid PMS Migration Chaos Once Execution Begins
A PMS consultant outlines the key risks during migration execution, covering data mapping, hotel-side ownership, and vendor readiness, with a practical pre-migration checklist.
Driving integrated excellence: Shiji Daylight PMS enhances Manila’s premier integrated resort experience
New Coast Hotel Manila adopted Shiji's Daylight PMS to complement its existing Infrasys POS, creating a unified single-vendor technology platform across all resort operations in the Philippines.
Hilton Global Foundation and Hilton UK Foundation Back UK Charities and Organisations with Nearly £900,000 to Help Young People Get Ahead
Hilton's Global and UK Foundations have granted nearly £900,000 to 12 UK charities focused on helping young people gain skills and routes into hospitality and beyond.
