IDS Next launches Pomolabs as a wholly owned subsidiary building an AI-native hospitality operating system across five layers: guest engagement, direct booking, front office, housekeeping, and operational decision-making.

Five Verdi Hotels in Malta, Portugal and Tunisia will join Accor's Handwritten Collection under franchise from November 2026, with two more in Hungary and the Czech Republic to follow.

Following its acquisition of Alliants, dormakaba will demo integrated access control and digital guest solutions including digital wallet keys and staff keycard management at The Hospitality Show in Miami, Nov 2-4.

Revinate CMO Karen Stephens reflects on 200+ episodes of the Hotel Moment podcast, highlighting recurring themes: service as an org-wide responsibility, human connection, and the need for data foundations before adopting new technology.

A strategic roadmap for luxury hotel owners, developers, and operators on building credible longevity brands, covering medical models, clinical governance, space economics, and disciplined vocabulary.

The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.

The GBTA Foundation's 2026 benchmark of 204 companies across 28 countries shows average travel sustainability maturity rising to 1.5 on a 0-5 scale, with APAC leading gains and the Americas losing ground.

Independent hotels are unknowingly paying OTA commissions on repeat guests they can't recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.

Pertlink's briefing argues hotels should redeploy front desk hours freed by kiosks and AI to lobby hosting before cutting headcount, with a 90-day test recommended first.

A practical three-step framework for hotel financial discipline, placing P&L ownership with department heads rather than the Director of Finance.