Charlotte Weatherall, GM of Corinthia London since July 2025, shares lessons from her first year, including the TMT programme giving staff up to £200 to create spontaneous guest moments.
Global Hotel Alliance Signs on Far East Hospitality, Singapore-Based Regional Hotel Management Operator, Expanding Its Presence Across Asia Pacific
GHA adds Far East Hospitality's 26 properties and 6,212 rooms across Singapore, Malaysia and Japan to its portfolio, with integration into GHA DISCOVERY loyalty programme planned for early 2027.
HVS U.S. Market Pulse: October 2026
HVS forecasts strong fall 2026 U.S. hotel performance driven by ADR gains, with occupancy still ~2 points below 2019 norms, rising cap rates, and outsourced staffing becoming an industry norm.
HotelRunner Hotels Can Now Join Expedia Group in Less Than 24 Hours with AUTONOMOUS ONBOARDING
HotelRunner hotels can now connect to Expedia Group in under 24 hours via Autonomous Onboarding, with existing rates and availability flowing automatically and no manual re-entry required.
Why Payment Security Is Everyone’s Responsibility
Protecting Revenue Starts With Protecting Payment Data Most hospitality leaders think about guest satisfaction, service delivery, and revenue performance every day. Yet one of the greatest risks facing hotels today often operates quietly in the background: payment security. Every reservation, restaurant bill, event deposit, spa transaction, and guest checkout involves...
Handling 800+ Calls a Month With Canary’s AI Voice at Hotel Zephyr
Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary revenue.
More than half of hotels use AI to price rooms, but only 1 in 10 would rely on it for most decisions, RoomPriceGenie finds
RoomPriceGenie's 2026 survey of 450 senior hoteliers finds AI pricing adoption at 53%, but trust remains low, with only 10% willing to let AI make most pricing decisions autonomously.
THE HOTEL INVESTMENT LIFECYCLE IS NO LONGER LINEAR
Cushman & Wakefield argues that rising capital costs, operational complexity, and earlier exit planning are collapsing the traditional linear hotel investment lifecycle into a continuous, interconnected cycle of decisions.
Kempinski CEO and Six C-Suite Executives Depart as Shareholders Explore a Sale, Hotels Are Ready for AI — Now Comes the How, Budget the Meter Not the Machine
Tuesday brought Henri Roelings reporting that Kempinski CEO Barbara Muckermann and at least six C-suite executives have departed as shareholders explore a potential sale of the 74-property group, Jill Dassen's Destination AI Forum 2026 recap finding broad AI readiness but a persistent implementat...
They Were Not Returning for the Lobby
Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship that protected rate.