Gilad Berenstein, founder of Utrip and investor at Brook Bay Capital, outlines practical AI use cases for hoteliers, from daily habit-building to agentic concierge systems and AI-led guest discovery.

Duetto wins a 930-property RMS deal with B&B Hotels across 19 countries, one of the largest revenue management rollouts in European hospitality.

EHM Cambodia, managing 16 properties across Cambodia, has adopted Hotelogix's multi-property PMS to centralise operations, automate processes, and support planned regional expansion.

Yavapai Lodge deployed four Canary Technologies kiosks and AI messaging to solve a daily 30-minute check-in backlog, cutting complaints to zero and eliminating service recovery costs.

Revinate launches Pathways, Vault, and Chat as a unified data activation platform combining CRM, CDP, and AI execution across 1.25 billion guest profiles.

Union Square Plaza Hotel's owner used Cloudbeds' open API to build custom AI-assisted rate and inventory management tools without a software development background, bypassing vendor roadmap constraints.

IRIS argues hotels can reclaim F&B revenue lost to delivery apps by adopting mobile ordering platforms, citing a 30%+ revenue uplift and an InterContinental New Orleans case study as evidence.

Wednesday brought Simone Puorto proposing technocentric, hybrid, and anthropocentric hotel models where choosing human staff over machines becomes a genuine luxury signal, Xavier Mufraggi of Generator on affordable lifestyle hospitality and doubling the portfolio to 30-40 cities by 2030, and the...

Maestro PMS argues that hoteliers should use the holiday season to build long-term guest relationships by connecting departmental data, rather than focusing solely on seasonal room revenue.

h2c's 2026 global study finds AI is used at 91% of hotel chains, but only 28% have a senior-led strategy and just 13% report measurable ROI.