A broad strategy guide covering ambiance, menu design, technology, upselling, loyalty programs, and sustainability to help hotels grow F&B revenues.

Independent live tests using Claude and ChatGPT found that Marriott, IHG, Accor and Choice allow AI agents to reach checkout, while Hyatt, Hilton and Wyndham show inconsistent results depending on the agent and route.

A 31-year hotel veteran reflects on a career spanning F&B, front desk, and finance across North America, arguing that the ability to make a difference is what makes hotel work feel effortless.

TFE Hotels becomes the first hotel group in Australia and New Zealand to have its internal leadership programs accredited for university credit across eight institutions, with 86% of recent graduates promoted.

A hospitality executive shares 10 operational principles for delivering luxury service, arguing that preparation, information-gathering, and vendor coordination matter more than premium pricing.

Opinion piece arguing that guestrooms, not spas or gyms, are the highest-impact and most scalable venue for longevity amenities, with practical guidance on outcomes, business models, and phased capex deployment.

Travelers are changing how they research hotels, with AI search for hotels becoming part of the booking journey. Instead of browsing dozens of listings

Since 28 September 2026, Booking.com no longer sends guest phone numbers to connected hotel systems, such as your PMS, channel manager

C9 Hotelworks has released its Niseko Tourism, Hotel and Property Market Review 2026, combining its own market research with hotel performance

Condé Nast Traveller today announced the results of its annual Readers’ Choice Awards, with Maslina Resort recognised as 23rd in the Resorts Category in “Rest of Europe”.