Argues that the real test of AI in hotels is not capability but performance under minimal staffing conditions.
News
HotelKey Announces Strategic Leadership Updates to Expand Global Footprint and Drive Operational Excellence
HotelKey appoints four senior leaders including a CFO, VP APAC, VP EMEA, and Head of Marketing to support international growth across Asia-Pacific and EMEA markets.
The Rise of Hotel Lobbies as Social Destinations
A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.
“Growth happens where people have the vision and courage to explore the unknown.” – Dr. Florian Ilgen, CSP – Keynote Speaker & Change Catalyst
Dr. Florian Ilgen previews his HSMAI MEA keynote, arguing that resistance to change stems from lack of tools, vision, and role models, not lack of willingness.
The Booming Hospitality of Mexico with Enrique Calderón of Posadas
Mexico’s hotel industry is entering a fascinating new phase of growth, and increasingly it is domestic operators – not the international juggernauts
Accor leaders step up for a good cause at STRYDE4 Melbourne
Accor, the largest hotel operator in the Pacific, brought together 30 general managers and senior leaders in Melbourne on 15 October to participate
How growing hotel groups share finance across properties
The article outlines how hotel groups can cluster finance functions across properties using shared teams and digital workflows, reducing headcount needs and improving group-level visibility.
How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue
Holiday Inn Paris Gare de Lyon Bastille generates €2K monthly in upsell revenue and reclaims significant staff time after deploying Canary Technologies' full guest management suite.
Miraggio Thermal Spa Resort proves €515K+ in email marketing ROI in first four months
Miraggio Thermal Spa Resort generated over €515K in email marketing ROI within its first four months using Revinate Core and Marketing.
405 rooms, zero doubts: How Vegas Resort is building the future of hospitality with Cloudbeds’ Open API
Vegas Resort in Malta built a 41-module custom operational platform using Cloudbeds' Open API, cutting housekeeping prep from 3 hours to 15 minutes and check-in time from 5 minutes to 90 seconds across a 405-room property.