The Caribbean and Latin American (CALA) lodging market has experienced some challenges in 2025. While visitation from the U.S. has cooled down, intra-regional travel has increased. As always, market performance varies by segment. Modest-priced properties have struggled, but luxury and all-inclusive properties have prospered. The major international brands and developers...
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An “Above and Beyond” Strategy Doesn’t Work
This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations.
The Rise of Agentic AI in Hospitality: Moving From Search to Action
The digital landscape of travel is shifting beneath our feet. For the past two decades, the battleground for hotel bookings has been the search engine results page. Hoteliers have spent countless hours and significant budgets optimizing for keywords, bidding against OTAs, and refining the “look to book” ratio on their...
Hyatt Accelerates Essentials Portfolio Momentum with Planned Brand Growth in New Markets and New Leadership
Hyatt Hotels Corporation (NYSE: H) is expanding the reach of its Essentials portfolio with several major milestones, including signing more than 20 new Hyatt Select deals this year and reaching 70 total hotel deals for the Hyatt Studios brand since its launch, highlighting the portfolio’s continued growth in new markets...
Hilton to Expand Luxury Footprint with LXR Hotels & Resorts in Turks and Caicos with AMARIS Grace Bay
Hilton (NYSE: HLT) today announced the signing of AMARIS Grace Bay to its exclusive LXR Hotels & Resorts portfolio, a distinctive resort and residential development set to debut in 2028 on the world-renowned Grace Bay Beach. Located along pristine shores, AMARIS brings a new dimension of curated luxury to Turks...
Where Deco Dreams Meet Ocean Breezes: Balfour Miami Beach Joins Wyndham’s Registry Collection Hotels
With decades of iconic style and undeniable flair, Balfour Miami Beach makes its grand entrance into Registry Collection Hotels, adding a splash of classic Art Deco cool to the brand’s curated lineup of independent gems. The 82-room South of Fifth landmark is where golden-era glamour meets modern Miami sophistication, ushering...
Schloss & Gut Liebenberg chooses Mews to fully digitalize operations
[Berlin, 16 December 2025] – Mews, the leading operating system for hospitality and shared spaces, has been chosen by Schloss & Gut Liebenberg, a unique property in the north of Berlin, to power its digital transformation and introduce a new era of hospitality for guests and staff.
From sustainability to sleep tourism and convenience to connectivity: five essentials shaping the future of the Middle East’s hospitality sector
The era of scaling hospitality businesses simply by counting rooms is over, according to The Bench, organisers of Future Hospitality Summit, which says that the future of hospitality lies in creating integrated ecosystems, lifestyle platforms and purpose-driven destinations.
Le Méridien Arlington Announces Hotel Renovation
Le Méridien Arlington announced today that it will begin a hotel renovation initiative in January 2026 as part of its comprehensive enhancement of the guest experience. The undertaking will encompass thoughtfully curated updates across the hotel’s 154 guest rooms and public spaces, including the addition of a ballroom and a...
Houston Hotel Submarket Performance: Nominal Gains and Real-Dollar Context
Greater Houston’s lodging market is stabilizing, with distinct performance differences across submarkets. While 2024 posted strong results lifted by major events and weather-related displacement, inflation-adjusted levels show that real-dollar gains over 2019 are more modest. As 2025 has unfolded, differences between the city and outlying submarkets have become clearer as...