Why digital transformation failed hotels… and why AI is forcing a complete reset of how value is created in hospitality.
News
Magdalena 1163 Brings a New Boutique Hospitality Experience to Condado
The Condado district welcomes a new addition to its hospitality scene with the opening of Magdalena 1163, a boutique hotel designed to provide personalized attention and a lodging experience crafted within a serene, contemporary luxury setting.
Thought Leadership Development: Creating a Culture and Community
The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication. The inferences from thought leadership in general, is to have an authoritative source share...
Design as a Silent Language: GCSTIMES Wooden Key Cards as Cultural Expression
Design has always been a silent language.
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
For decades, hotels operated like finely tuned orchestras — every section knowing its role, every department mastering its part. Sales filled the rooms. Marketing built the story. Revenue optimized the price.
2025: The Year Hospitality Embraced Its Hybrid Future
As we close out 2025, it feels like the right moment to look back at what actually mattered to our industry this year. Not what the press releases said mattered, not what the conference keynotes predicted would matter, but what you, our readers, wanted to read about.
Autograph Collection Hotels Debuts in the Philippines with The Farm at San Benito – A Sanctuary for Nurturing Growth
The iconic wellness destination joins Autograph Collection, marking a new chapter of hospitality rooted in care, connection and conscious living.
Hyatt Completes $2.0 Billion Sale of Playa’s Owned Real Estate Portfolio to Tortuga
Hyatt Hotels Corporation (the “Company”) (NYSE: H) today announced the closing of the sale of the real estate portfolio previously acquired from Playa Hotels & Resorts N.V. (“Playa”) to Tortuga Resorts (“Tortuga”), a premier real estate and asset management platform focused on luxury beachfront hospitality across Mexico and the Caribbean,...
Register Now for HOTEL & SHOP PLUS 2026 in Shanghai.
Hotel & Shop Plus (HSP), Asia’s leading trade fair for the hospitality and commercial space industry, will return to the Shanghai New International Expo Center from March 31 to April 3, 2026. Organized by IM Sinoexpo, the 2026 edition promises to be the most comprehensive and forward-looking event to date,...
Responsible Travel Begins with Responsible Details.
Thoughtful travel experiences are built through details guests can see, touch, and take with them, especially the objects that travel beyond the hotel stay.