Dylan Cole interviews Charlie Osmond about how data quality will determine hotel success in AI-driven booking journeys.
News
Strong Performance, Rising Costs for EMEA’s Hotel Market
Only three EMEA destinations saw RevPAR and GOPPAR declines, with Eastern and Southern Europe leading regional growth despite rising construction costs.
The complete guide to dynamic pricing in the hotel industry
Comprehensive guide explains how independent hotels can implement data-driven dynamic pricing to increase RevPAR by an average of 21% through automated rate adjustments.
When Customer Experience Becomes Customer Transformation
The article argues businesses should help customers achieve aspirations rather than just deliver services, citing examples from fitness equipment to Disney parks.
AI in Foodservice: Operational Value and What It Requires
The article examines how AI can address labor shortages, cost volatility, and consistency challenges in foodservice, but warns that operational discipline and data quality are prerequisites for success.
A new Hotel Yearbook, a moving interview, and ten things worth knowing: ITB Berlin 2026, Day Two
Day two coverage of ITB Berlin highlights live AI booking demos, regenerative hospitality debate, and production-ready hotel automation systems.
Registration opens for Hotel & Resort Design South 2026
The Miami Beach event targets the Southern US, Caribbean, and Latin America markets where 748 hotel projects are currently in progress.
When Stories Shape Destinations: Book-Inspired Travel
Hotels are creating book-themed packages and programming as 55% of travelers consider literary-inspired trips, with brands like Loews adding curated reading lists.
Operational Intelligence: The New Powerhouse of Hospitality
Every hotel leader knows the feeling of walking into a shift already behind. The arrivals list has changed overnight, two room attendants called in sick
Marriott International announces significant growth and strategic expansion in the Caribbean and Latin America in 2025
Marriott International, Inc. announced an outstanding year of growth in its Caribbean and Latin America (CALA) region in 2025. The company achieved
