News

Award-winning hotelier Tetsuji “Tets” Yamazaki has been appointed general manager of the iconic Sheraton Waikiki Beach Resort, continuing the resort

Extended Stay America, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Suites

SONO Hotels & Resorts Asia has signed a Hotel Management Agreement (HMA) with Binh Minh Urban Construction Investment., JSC for SONO Belle Hanoi Old Quarter

In hospitality, great guest experiences rarely happen by chance. They are the result of well‑designed systems, consistent processes, and a team that understands how the behind‑the‑scenes work supports every moment in front of the guest. After years running hotel operations, I’ve learned that the most memorable service starts in the places guests...

A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.

Kiosk.eu promotes their European-built self-service kiosks as hardware-first solutions that integrate with PMS systems to automate check-in while enabling staff to focus on personalized guest service.

The AI assistant handles complex multi-step tasks like room assignments and overbooking through natural language, trained on hotel-specific processes.

AI requires contextual, real-time guest data rather than static personas to deliver effective personalization and capture revenue opportunities.

Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.

The partnership will enable hospitality businesses to access ISO-compliant sustainability data and industry benchmarking for ESG compliance.