Stepping into the role of a first-time hospitality manager often feels like being tossed into a raging fire with little preparation or support. From resolving guest disputes to managing employee turnover, enforcing policies, and handling top-down decisions, new managers are expected to perform flawlessly. Unfortunately, many are left to figure it all out with minimal guidance. This trial-by-fire method of leadership development has been the norm in the hospitality industry for years, but in today’s demanding environment, it’s time for a change.
