The Future of CX: AI First, Not AI Only

How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It is one of the largest AI companies for customer experience, working with businesses of all sizes, from SMBs to global enterprises. Recently,...

Hilton Global Foundation Commits $5.4M to 18 Organizations Creating Pathways to Opportunity and Building Resilience in Communities Around the Globe

The Hilton Global Foundation (HGF), the global philanthropic arm of Hilton, a global leader in hospitality, announced today it has invested $5.4 million in 18 nonprofit organizations across the globe working to expand career opportunity, advance community resilience and make the world better to travel. These grants represent HGF’s largest...

The Bench launches Future Hospitality Summit Egypt

Cairo, Egypt – 11 February 2026. The Bench today announced the launch of Future Hospitality Summit (FHS) Egypt, taking place 10-11 November 2026 at Sofitel Downtown Cairo Nile. FHS Egypt joins The Bench’s expanding portfolio of hospitality investment summits, including FHS World (Dubai), FHS Saudi Arabia (Riyadh), FHS Africa (Kenya)...