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The AI Agent uses unified guest profiles from Bookboost's CDP to provide personalized responses across multiple channels, resolving common conversations in about five seconds.

The guide breaks down how to structure enforceable performance clauses in hotel management contracts, covering test thresholds, cure rights, and termination triggers to protect owner investments.

Bradley Spielman from Whittlebury Park explains how the hotel uses guest personas and targeted CRM data to market effectively across golf, spa, events, and motorsport audiences.

This Roundtable Roadshow podcast features The Headland Hotel's approach to staff development, with one employee who started at 14 and stayed throughout their career.

Service standards haven’t changed. Staffing levels have. Hoteliers and F&B directors are still expected to deliver seamless in-room dining, even as teams shrink

GCSTIMES promotes their sustainable key cards as part of hotels' digital detox programs that encourage guests to disconnect from devices.

The 148-room hotel deployed IRIS Mobile Dining to compete with third-party delivery apps and reduce phone-based ordering strain on limited staff.

ETG's flagship RateHawk platform drove 40% booking growth, reaching 110,000+ partners while integrating AI tools for customer support and operations.

The company will debut AI-powered rooming lists at ITB following a $300 million funding round and acquisition of housekeeping platform Flexkeeping.

The 2026 expo features 250+ exhibitors, new Discovery Trail, and co-location with Hotel Resort Design South at Miami Beach Convention Center.