Extended Stay America, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Suites
SONO Hotels & Resorts Asia signs SONO Belle Hanoi Old Quarter
SONO Hotels & Resorts Asia has signed a Hotel Management Agreement (HMA) with Binh Minh Urban Construction Investment., JSC for SONO Belle Hanoi Old Quarter
Stronger Guest Experiences Through Better Back‑of‑House Systems
In hospitality, great guest experiences rarely happen by chance. They are the result of well‑designed systems, consistent processes, and a team that understands how the behind‑the‑scenes work supports every moment in front of the guest. After years running hotel operations, I’ve learned that the most memorable service starts in the places guests...
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.
How AI is Pushing Past Hotel Guest Personas
AI requires contextual, real-time guest data rather than static personas to deliver effective personalization and capture revenue opportunities.
Apaleo launches AI Copilot to ease operational pressure on hotel teams
The AI assistant handles complex multi-step tasks like room assignments and overbooking through natural language, trained on hotel-specific processes.
From Front Desk to Digital: How 95% Automated Hotels Are Changing the Game
Kiosk.eu promotes their European-built self-service kiosks as hardware-first solutions that integrate with PMS systems to automate check-in while enabling staff to focus on personalized guest service.
The U.S. Hotel Industry is: Stable? Wobbly? Tilt! A “Current State Diagnostic”
A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.
Hyatt Advances Growth Strategy in EAME with Hyatt Select Debut
Hyatt's first European Hyatt Select will open in Berlin in 2028, part of a strategy to double Essentials portfolio rooms in EAME by 2030.
Loews Hotel & Co Introduces “Alchemy by Loews Hotels”
The hotel chain launches a brand-wide cocktail program featuring house-made tinctures, tableside presentations, and local ingredients across participating properties.